Urology Clinical Support Specialist
4 days ago
We are seeking a highly skilled and compassionate Clinical Patient Support Representative to join our team at United Urology Group. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and support in our urology offices.
Key Responsibilities- Assist healthcare providers with patient examinations and procedures, ensuring a seamless and efficient experience for our patients.
- Prepare examination rooms, maintaining a clean and organized environment that promotes patient comfort and confidence.
- Record patient medical history and vital signs accurately, utilizing your knowledge of medical terminology and ICD-10 codes.
- Administer medications and injections as directed by healthcare providers, adhering to strict infection control standards.
- Perform basic laboratory tests and collect specimens for analysis, ensuring timely and accurate results.
- Provide exceptional customer service, greeting patients and visitors warmly and professionally, and addressing their inquiries and concerns in a timely and compassionate manner.
- Schedule appointments and assist with the scheduling of additional testing, ensuring seamless communication with patients and healthcare providers.
- Verify insurance coverage and assist patients with billing questions, providing clear and concise information to ensure a smooth experience.
- Collect payments at time of check-in, maintaining accurate records and ensuring timely processing.
- Review patient demographics, verifying accuracy and entering information into Practice Management and EHR systems.
- Obtain and scan patients' driver's licenses and insurance cards into Ntierprise, ensuring secure and accurate storage.
- Assist patients with registering in Phreesia, ensuring a seamless and efficient experience.
- Minimum High School Diploma or GED required.
- Minimum of five (5) years front office and clinical experience, preferably in Urology.
- Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Codes.
As a Clinical Patient Support Representative at United Urology Group, you will enjoy a competitive salary, outstanding benefits, and a great work-life balance. Our team is dedicated to providing exceptional patient care and support, and we are committed to fostering a culture of respect, growth, and innovation.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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