Patient Access Coordinator

1 day ago

Silver Spring, Maryland, United States Kolmac Integrated Behavioral Health Full time
Job Summary

The Patient Access Specialist at Kolmac Integrated Behavioral Health is responsible for managing the flow of patients and visitors in and out of the front door and waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals.

Key Responsibilities
  • Manage scheduled appointments by checking in patients and alerting staff to patient presence. Direct walk-in patients to appropriate staff. Collect relevant patient information and maintain HIPAA compliance.
  • Maintain workflow by studying methods, implementing cost reductions, and managing reporting procedures.
  • Manage all incoming telephone calls and represent the agency as a first point of contact with a pleasant and professional demeanor. Route calls, messages, and deliveries to appropriate staff in a timely fashion.
  • Follow systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements.
  • Manage co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances.
  • Receive clinical alerts and ensure adherence to patient restrictions, including toxicology screens and appointments with clinical staff.
  • Evaluate functionality of equipment on an ongoing basis and alert appropriate staff to needs for repairs, maintenance, and inventories.
  • Assist with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers.
  • Follow production, productivity, quality, and customer-service standards; resolve operational problems; identify work process improvements.
  • Meet cost standards by implementing cost-saving actions. Evaluate condition and availability of office supplies, medical supplies, and equipment and communicate needs to appropriate staff.
  • Manage the waiting area milieu by observing safety and well-being of patients and visitors. Alert security and clinical staff to situations requiring intervention.
  • Maintain cleanliness and order of front desk and waiting room areas.
Requirements
  • Three plus years' experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.
  • Requires a working knowledge of medical insurance plans, billing, regulations.
  • Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software.
  • Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
  • Ability to multi-task and adapt to changing priorities.
  • Ability to act with integrity, professionalism, and confidentiality.
  • A high degree of personal motivation and drive to achieve personal and professional goals.

Kolmac Integrated Behavioral Health is a leader in outpatient treatment, providing addiction treatment and behavioral health services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania.

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