Patient Access Coordinator

4 weeks ago

Silver Spring, Maryland, United States Kolmac Integrated Behavioral Health Full time

Job Summary

The Patient Access Specialist at Kolmac Integrated Behavioral Health is responsible for managing the flow of patients and visitors in and out of the front door and waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals.

Key Responsibilities

  • Manage scheduled appointments by checking in patients and alerting staff to patient presence.
  • Direct walk-in patients to appropriate staff and collect relevant patient information while maintaining HIPAA compliance.
  • Manage workflow by studying methods, implementing cost reductions, and managing reporting procedures.
  • Handle incoming telephone calls and represent the agency as a first point of contact with a pleasant and professional demeanor.
  • Route calls, messages, and deliveries to appropriate staff in a timely fashion.
  • Follow systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements.
  • Manage co-pay and self-pay amounts for patient visits, including documenting amounts received and alerting patients to outstanding balances.
  • Receive clinical alerts and ensure adherence to patient restrictions, including toxicology screens and appointments with clinical staff.
  • Evaluate the functionality of equipment on an ongoing basis and alert appropriate staff to needs for repairs, maintenance, and inventories.
  • Assist with the management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers.
  • Follow production, productivity, quality, and customer-service standards, resolving operational problems, identifying work process improvements, and meeting cost standards by implementing cost-saving actions.
  • Manage the waiting area milieu by observing the safety and well-being of patients and visitors and alerting security and clinical staff to situations requiring intervention.
  • Maintain the cleanliness and order of the front desk and waiting room areas.

Requirements

  • Three plus years' experience in a medical office setting, hospital, or similar patient customer service environment.
  • Requires a working knowledge of medical insurance plans, billing, regulations, and Microsoft Office products.
  • Excellent verbal and written communication, professional telephone manners, interviewing, and interpersonal skills to interact with patients, families, members of the health care team, and external agencies.
  • Ability to multi-task and adapt to changing priorities, act with integrity, professionalism, and confidentiality, and have a high degree of personal motivation and drive to achieve personal and professional goals.

About Kolmac

Kolmac Integrated Behavioral Health has been a leader in outpatient treatment since 1973. We invest in our employees and provide opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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