Urology Clinical Support Specialist
4 weeks ago
United Urology Group is seeking a highly skilled and compassionate Clinical Patient Support Representative to join our team. As a key member of our clinical staff, you will play a vital role in ensuring the efficient and seamless operation of our clinical offices.
Responsibilities:- Assist healthcare providers with patient examinations and procedures, ensuring a high level of patient care and satisfaction.
- Prepare examination rooms, maintaining a clean and organized environment that promotes patient comfort and confidence.
- Record patient medical history and vital signs accurately, utilizing your knowledge of medical terminology and coding systems.
- Administer medications and injections as directed by healthcare providers, adhering to strict infection control standards.
- Perform basic laboratory tests and collect specimens for analysis, ensuring timely and accurate results.
- Provide exceptional customer service, greeting patients and visitors warmly and professionally, and addressing their inquiries and concerns in a timely and courteous manner.
- Schedule appointments and assist with the scheduling of additional testing, ensuring seamless communication with patients and healthcare providers.
- Answer incoming calls, address inquiries, and direct calls appropriately, utilizing your strong communication and problem-solving skills.
- Verify insurance coverage and assist patients with billing questions, ensuring accurate and timely resolution.
- Collect payments at time of check-in, maintaining accurate records and ensuring compliance with company policies.
- Review patient demographics, ensuring all data has been recorded accurately, and entering the information into Practice Management and EHR systems.
- Obtain and scan patients' driver's licenses and insurance cards into Ntierprise, ensuring secure and compliant storage.
- Assist patients with registering in Phreesia, ensuring a smooth and efficient registration process.
- Minimum High School Diploma or GED required.
- Minimum of five (5) years front office and clinical experience, preferably in Urology.
- Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Codes.
- Competitive salaries and a great work-life balance.
- Outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and more.
- A culture that thrives on compassion, teamwork, integrity, and diversity, with opportunities to impact patients' lives with urologic care.
United Urology Group is a leading urology network in the country, with affiliates including Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology - Tucson, Colorado Urology & Tennessee Urology. We are committed to delivering exceptional patient care, innovative treatments, and a culture of respect, growth, and innovation.
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