Customer Service Representative

5 days ago


Pittsburg, Kansas, United States Watco Transloading Full time

About Watco Transloading

Watco Transloading is a leading provider of transportation and supply chain logistics services. We are committed to putting people first and providing a supportive, collaborative environment where our team members can learn and build a career.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers and their representatives to provide coordination of and provide information to inquiries regarding products and services.

Key Responsibilities

  • Coordinate product delivery with outside carriers
  • Work closely with customers to ensure their satisfaction
  • Coordinate incoming orders with team to ensure customer satisfaction
  • Thoroughly and accurately prepare all applicable documentation and recordkeeping
  • Perform all work in compliance with Company standards, procedures, and regulatory requirements

Requirements

  • Recipient of a High School Diploma or equivalent
  • Proven experience of at least one (1) year in an office setting
  • Knowledge of general office procedures
  • Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office
  • Ability to compose business correspondence with correct English grammar, spelling and punctuation
  • Must maintain regular, dependable attendance and a high level of performance
  • Must be able to work with a team, take direction and follow work rules, as well as, take on additional job responsibilities as needed
  • Must possess a valid driver's license and a driving record satisfactory to the Company and its insurers
  • Successful completion of a background check and drug screen

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of Watco Transloading. As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.



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