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Customer Care Associate
2 months ago
Customer Service Representative
Location: Pittsburg, KS, US
Category: Customer Service
About Watco:
Watco is dedicated to prioritizing our people. Our commitment to employee satisfaction has earned us recognition on Forbes' list of America's Best Mid-Size Employers.
Joining Watco means becoming part of a dynamic industry focused on transportation and supply chain logistics, with opportunities for growth in both domestic and international operations. We foster a collaborative and supportive workplace where you can develop your skills and advance your career. Safety is our top priority, and we are committed to ensuring the well-being of our team members and the communities we serve. We also provide competitive compensation and exceptional benefits.
As a Customer Service Representative at Watco, you will play a crucial role in our operations. We seek a skilled and customer-oriented individual who excels in general administration. The ideal candidate will demonstrate a strong commitment to service, meticulous attention to detail, and the ability to thrive in a team-oriented setting. This position involves engaging with customers and their representatives to facilitate inquiries regarding our products and services.
Key Responsibilities:
- Uphold the highest standards of safety and environmental responsibility.
- Consistently strive for operational excellence.
- Coordinate product deliveries with external carriers.
- Work closely with customers to ensure their satisfaction.
- Manage incoming orders to guarantee customer contentment.
- Accurately prepare all necessary documentation and maintain records.
- Adhere to company standards, procedures, and regulatory requirements in all tasks.
- Perform additional duties as assigned.
Qualifications:
The successful Customer Service Representative will possess the following skills:
- Effective communication skills, both verbal and written, with the ability to convey information clearly and courteously.
- Demonstrated compassion, respect, and tact in all interactions.
- Ability to maintain composure and efficiency during high-pressure situations.
- Strong organizational skills with the capability to prioritize tasks and meet deadlines.
- Proficiency in operating office equipment and software, including Microsoft Office.
- Experience in composing professional correspondence with correct grammar and punctuation.
- Dependable attendance and a commitment to high performance.
- A valid driver's license and a satisfactory driving record.
- Successful completion of a background check and drug screening.
Join Watco and be part of a team where your contributions matter.
