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Service Coordination Representative

2 months ago

Pittsburg, Kansas, United States Watco Transloading Full time

Customer Service Representative

Location: Pittsburg, KS, US

Category: Customer Service

About Watco Transloading

Watco Transloading is dedicated to prioritizing our employees. Our organization has been recognized for its commitment to employee satisfaction and was featured on Forbes' list of America's Best Mid-Size Employers.

Joining Watco means becoming part of a dynamic sector focused on transportation and supply chain logistics. We are engaged in both domestic and international operations that are continuously growing. At Watco, you will find a nurturing and collaborative workplace where you can enhance your skills and develop your career. Safety is fundamental to our operations, and we prioritize the well-being of our team members and the communities we serve. Additionally, we provide competitive compensation and exceptional benefits.

Become a part of Watco and experience the fulfillment of making a positive impact every day.

Position Overview

Watco Transloading is seeking a dedicated Customer Service Representative. We are looking for a skilled and customer-oriented individual to support our general administrative functions. The ideal candidate will demonstrate a strong commitment to service, meticulous attention to detail, and the ability to thrive in a team-focused environment. This role involves engaging with customers and their representatives to facilitate inquiries regarding our products and services.

Key Responsibilities:

  • Prioritize safety and environmental considerations in all operations.
  • Consistently strive for operational excellence.
  • Coordinate product deliveries with external carriers.
  • Collaborate closely with customers to ensure their satisfaction.
  • Manage incoming orders with the team to meet customer expectations.
  • Accurately prepare and maintain all necessary documentation and records.
  • Adhere to company standards, procedures, and regulatory requirements in all tasks.
  • Perform additional duties as assigned.

Qualifications:

The successful Customer Service Representative will possess the following abilities:

  • Effective communication skills, both verbal and written, with the ability to provide clear information and instructions.
  • Ability to engage with others in a respectful and courteous manner.
  • Maintain composure and efficiency during high-pressure situations.
  • Organizational skills to prioritize tasks and meet deadlines with minimal supervision.
  • Proficiency in operating office equipment and software, including Microsoft Office.
  • Capability to draft business correspondence with proper grammar and punctuation.
  • Dependable attendance and a strong work ethic.
  • Ability to work collaboratively within a team and adapt to additional responsibilities as needed.
  • Possession of a valid driver's license and a satisfactory driving record.
  • Successful completion of a background check and drug screening.

Join us at Watco Transloading, where your contributions will make a meaningful difference.