Healthcare Account Representative
6 hours ago
A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions.
Job DescriptionThe Healthcare Account Representative (HCAR) plays a critical role in driving business growth and success at A Place for Mom. As an inside business development salesperson, you will serve as the key point of contact for all professional patient referrals within a dedicated assigned book of accounts.
Key Responsibilities:- Develop business partnerships and agreements in your owned accounts to drive consistent patient referrals.
- Manage customer/referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources.
- Generate 25 or more direct referrals each month, producing an outcome of 8-10 or more move-ins per month from your direct referral pipeline.
- Nurture relationships to be the go-to thought leader and resource for senior living options locally.
- Familiarize yourself with the healthcare professionals ecosystem to determine how A Place for Mom can best fit into their operations.
- Achieve goals via cold-calling, managing telephonic appointments, and Zoom/WebEx meetings as necessary.
- Understand and appreciate the needs and wants of your healthcare professionals and the families they serve to provide appropriate assistance to seniors and families needing senior housing assistance.
- Work collaboratively with your Senior Living Advisors and cross-functionally with other teams to ensure a best-in-class experience for all customers.
- Collaborative inside sales professional with a passion for senior care.
- 2+ years telephone sales/telemarketing, business development, or relationship sales experience.
- Bachelor's degree strongly preferred.
- New business development experience required (in a healthcare setting preferred).
- Demonstrated success in a metric-driven/quota environment.
- Proven ability to develop opportunities from ideation to execution.
- Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus.
- Willingness to comply with company policies and government regulations.
- Night and weekend availability as needed.
- Ability to travel outside of local region annually for regional or national meetings.
- Must have hard-wired internet connection access.
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