Assistant General Manager

6 days ago


Merrillville, Indiana, United States RMH Franchise Corporation Full time
Job Description

Job Summary:

The Assistant Manager is a key member of the management team responsible for ensuring the smooth operation of the restaurant. This individual will be responsible for managing the day-to-day activities of the restaurant, including supervising staff, managing inventory, and maintaining high standards of customer service.

Key Responsibilities:

  • Restaurant Operations:
    • Ensure prompt and friendly service to guests
    • Direct the activities and performance of associates
    • Respond to guest complaints and concerns
    • Maintain adequate inventory levels
    • Ensure product preparation and presentation meet company standards
  • Associate Management:
    • Recruit and train new managers
    • Develop and implement training programs for associates
    • Assess and improve associate performance
    • Conduct thorough interviews and make hiring decisions
  • Financial Management:
    • Control costs in assigned department
    • Determine materials and inventory to be purchased
    • Maintain and control company assets
  • Development and Growth:
    • Develop goals and action plans for personal and professional growth
    • Develop self on all store-related technology
    • Assist in the development of other managers

Behavioral Performance Expectations:

  • Demonstrate professionalism in appearance, language, and conduct
  • Demonstrate supportiveness, cooperation, and respect to fellow employees
  • Maintain confidentiality with proprietary, confidential, or personal information

Service Promise Expectations:

  • Make friendly, personal connections with guests
  • Keep the restaurant clean and comfortable
  • Set the pace and be attentive to guests
  • Make it right and serve it fast
  • Find and fix issues promptly


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