Operations Manager

6 days ago


Merrillville, Indiana, United States RMH Franchise Corporation Full time
Job Description

Job Summary:

The Assistant Manager is a key member of the management team responsible for ensuring the smooth operation of the restaurant. This individual will be responsible for managing the day-to-day activities of the restaurant, including supervising staff, managing inventory, and maintaining high standards of customer service.

Key Responsibilities:

  • Restaurant Operations:
    • Ensure prompt and friendly service to guests
    • Direct the activities and performance of associates
    • Respond to guest complaints and concerns
    • Maintain adequate inventory levels
    • Ensure product preparation and presentation meet company standards
  • Associate Management:
    • Recruit and train new managers
    • Develop and implement training programs for associates
    • Conduct performance evaluations and provide feedback
    • Make hiring decisions and determine rate of pay for hourly employees
  • Cost Control:
    • Responsible for controlling costs in assigned department
    • Determine materials and inventory to be purchased
    • Maintain and control company assets
  • Development:
    • Develop goals and action plans for personal and professional growth
    • Develop self on all store-related technology
    • Assist in the development of other managers

Behavioral Performance Expectations:

The Assistant Manager is expected to demonstrate the highest degree of professionalism and ethical standards in their behavior and conduct. This includes representing the organization in a positive and respectful manner, demonstrating supportiveness and cooperation with colleagues, and maintaining confidentiality of proprietary and personal information.

Applebee's Service Promise Expectations:

  • Make Friendly, Personal Connections
  • Keep it Clean and Comfortable
  • Set the Pace and be Attentive
  • Make it Right, Serve it Fast
  • Find it, Fix it


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