Operations Manager
6 days ago
Job Summary:
The Assistant Manager is a key member of the management team responsible for ensuring the smooth operation of the restaurant. This individual will be responsible for managing the day-to-day activities of the restaurant, including supervising staff, managing inventory, and maintaining high standards of customer service.
Key Responsibilities:
- Restaurant Operations:
- Ensure prompt and friendly service to guests
- Direct the activities and performance of associates
- Respond to guest complaints and concerns
- Maintain adequate inventory levels
- Ensure product preparation and presentation meet company standards
- Associate Management:
- Recruit and train new managers
- Develop and implement training programs for associates
- Conduct performance evaluations and provide feedback
- Make hiring decisions and determine rate of pay for hourly employees
- Cost Control:
- Responsible for controlling costs in assigned department
- Determine materials and inventory to be purchased
- Maintain and control company assets
- Development:
- Develop goals and action plans for personal and professional growth
- Develop self on all store-related technology
- Assist in the development of other managers
Behavioral Performance Expectations:
The Assistant Manager is expected to demonstrate the highest degree of professionalism and ethical standards in their behavior and conduct. This includes representing the organization in a positive and respectful manner, demonstrating supportiveness and cooperation with colleagues, and maintaining confidentiality of proprietary and personal information.
Applebee's Service Promise Expectations:
- Make Friendly, Personal Connections
- Keep it Clean and Comfortable
- Set the Pace and be Attentive
- Make it Right, Serve it Fast
- Find it, Fix it
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