Customer Service Representative

1 week ago

Wilmington, North Carolina, United States GEODIS Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Interact with customers via phone, email, or in person to receive orders or changes in service
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Process and input all customer orders and receipts, run stock reports to check for product availability
  • Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests, and post inventory records
  • Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary
  • Trace orders as required and notify customers of any activity concerning their merchandise, including shipping and tracing information
  • Assure proper invoicing of accounts by verifying computer-generated invoices
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Report customer feedback to management, including any signs of customer dissatisfaction
  • Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Perform paperwork associated with orders, including the maintenance of customer files
  • Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office
  • Maintain current and accurate procedure books, which detail the processing requirements for each account; prepare any reports concerning customer service activities and perform other customer service and company-related duties as necessary
  • Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Work with management regarding product routing for customers
  • Other duties as required and assigned

Requirements:

  • High school diploma or GED (General Education Diploma) equivalency
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word, and Excel
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Environment:

The employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold, including climates consistent with outside weather conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job duties as documented in this job description are considered essential functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act require that employees be able to perform essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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