SAP End-User Support Specialist

1 day ago


Madison, Alabama, United States Pasona N A, Inc. Full time
SAP End-User Support Job Description

Job Summary:

We are seeking a highly skilled SAP End-User Support Specialist to join our team. The successful candidate will provide timely and effective support to end-users, ensuring seamless operation of SAP systems.

Key Responsibilities:
  • User Assistance and Support: Respond to end-user queries related to SAP, providing timely resolutions to user-reported issues.
  • Troubleshooting and Issue Resolution: Diagnose and resolve SAP-related technical and functional issues, including system errors, transaction problems, and system performance.
  • System Monitoring and Maintenance: Perform daily system health checks, identify and troubleshoot system performance issues, and collaborate with SAP Basis Consultant teams to ensure system availability and performance.
  • User Training and Guidance: Conduct training sessions or one-on-one coaching for users on SAP functionalities, create and update user manuals, and document all support tickets, resolutions, and escalations.
  • Documentation and Reporting: Assist with data entry, process documentation, and report generation using SAP modules, and ensure compliance with company's SAP usage policies.
  • Collaboration with Teams: Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality, and coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.
  • SAP System Enhancements: Assist in identifying opportunities for system improvements and enhancements, participate in testing and implementing new SAP updates, patches, and functionalities, and ensure SAP end-users comply with company's SAP usage policies.
Requirements:
  • Education/Experience: 1-3 years of experience in SAP end-user support or a similar role, with experience in working with SAP S/4HANA or SAP ECC 6.0, and experience in providing user training and preparing documentation.
  • Preferred Qualifications: Experience in working with EDI, IBM Sterling B2B Integrator, and OpenText B2B Management Center, knowledge of SAP implementation and project management processes, and soft skills such as problem-solving and communication.

Work Environment: The successful candidate will work in a dynamic and fast-paced environment, with moderate levels of walking, standing, bending, and lifting when performing job duties in the production area, and sitting and use of a computer terminal/workstation in the office setting.


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