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Automotive Sales Support Specialist

2 months ago

Ashland, Oregon, United States Butler Ford Full time
Position Overview

Are you an enthusiastic communicator with a strong interest in sales and customer satisfaction? Butler Ford is on the lookout for a skilled Sales BDC Representative to enhance our team. We are committed to delivering outstanding service and creating memorable experiences for our clientele.

Key Responsibilities:

  • Interact with customers through various channels such as phone, email, and chat to assess their requirements and arrange appointments for test drives and vehicle acquisitions.
  • Promptly follow up with leads, ensuring a high standard of professionalism and customer care at all times.
  • Leverage CRM tools to oversee and document customer interactions, ensuring all leads are accurately recorded and addressed.
  • Work in tandem with our sales team to provide comprehensive support throughout the sales journey, from initial outreach to vehicle handover.
  • Keep abreast of our offerings, promotions, and market trends to effectively engage with customers and respond to their queries.

Qualifications:

  • Prior experience in automotive sales, BDC, or customer service roles is preferred.
  • Exceptional communication abilities with a knack for building rapport and trust with clients.
  • Strong organizational skills and meticulous attention to detail to manage various leads and follow-up activities.
  • Willingness to work evenings and weekends as necessary to meet customer needs.

Perks:

  • Paid time off (PTO) for vacations, personal days, and illness.
  • 401K retirement savings plan with matching contributions.
  • Employee discounts on vehicle purchases, maintenance, and parts.
  • Comprehensive medical, dental, and vision insurance for you and your eligible dependents.
  • Life insurance for added security.
  • Partnership with Certified DailyPay.
  • Access to an Employee Assistance Program.

If you are a driven individual with a passion for sales and customer service, we encourage you to consider this opportunity at Butler Ford, where we are dedicated to exceeding customer expectations.