Executive Director of Maintenance Operations

7 days ago

Marquand, Missouri, United States Safran Full time
Job Summary

The General Manager of Maintenance, Repair, and Overhaul (MRO) Services is responsible for overseeing the MRO operations supporting customers in the Americas region. This role provides leadership and manages a skilled workforce that meets the requirements of regulatory bodies such as the FAA, EASA, TCCA, CAAC, and EN9110.

Key Responsibilities
  • Oversee the execution of maintenance activities for Safran Nacelles components.
  • Accountable for the MRO station's performance and maturity in terms of Health, Safety, and Environment (HSE), Quality, Operational Excellence, and Finance, all in line with Safran objectives.
  • Prepare the mid/long-term budget for the station in cooperation with Finance.
  • Ensure regulatory compliance of Part 145 repair station is maintained.
  • Ensure all activities in MRO are carried out in accordance with company procedures and quality requirements, including Quality Management System, Safety Management System, and Annual Operating Plan.
  • Develops and maintains a scorecard of Key Performance Indicators (KPIs) and presents results to leadership in formal and informal sessions, including quarterly business reviews.
  • Lead a small and diverse management team, ensuring they are effectively empowered, motivated, and developed to attain company goals.
  • Work with the Key Account Management team to provide support and knowledge of MRO capabilities to gain customer acceptance and loyalty of MRO business.
  • Oversee the processing of all Requests for Quotations (RFQs) and Requests for Proposals (RFPs), facilitating and ensuring timely response to internal and external customers in alignment with financial and compliance requirements.
  • Oversee the process for completing customer orders in accordance with contract/order requirements, timeline, and budget.
Requirements
  • General understanding of MRO operations, including scheduling, resource planning, maintenance procedures, and quality systems.
  • Creativity in finding solutions in a dynamic environment to meet assigned objectives.
  • Customer-centric with strong communication skills in English, and ideally in French as well.
  • Demonstrated direct report and team leadership experience.
  • Highly motivated, self-directed, with the ability to organize and manage multiple priorities.
  • Knowledge of applicable regulations and requirements, relevant to the operations and aircraft maintenance requirements.
  • Ability to read, analyze, and interpret Aircraft and Component Maintenance Manuals (CMMs), Structural Repair Manuals (SRMs), specifications, and governmental regulations.
  • Demonstrated written and oral communication skills, professionalism, and superior attention to detail.
  • Experience in managing operations, including MRO maintenance, quality, safety, and production.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively articulate market and business needs to senior leadership and direct reports to enable growth and execution.
  • Must be willing and able to travel both domestically and internationally.

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