Customer Service Representative

4 days ago


Longmont Colorado, United States Resource Label Group, Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Resource Label Group, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via various communication channels
  • Assist customers with questions and concerns related to our custom label products and services
  • Offer solutions and suggestions to improve customer satisfaction and loyalty
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experiences
Requirements
  • 2-3 years of experience in customer-facing or similar customer service role
  • Exceptional written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Excellent critical thinking and problem-solving skills
  • Bilingual in English and Spanish (required)
What We Offer
  • Competitive hourly rate: $20 - $21
  • Core benefits, including health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Professional development opportunities


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