Caregiver Scheduling Operations Coordinator

1 week ago

Minnetonka, Minnesota, United States Family Best Care LLC Full time

**Job Title:** Caregiver Scheduling Operations Coordinator

About Us: At Family Best Care LLC, we are committed to providing exceptional care services to our clients. We are seeking a highly organized and detail-oriented individual to join our team as a Caregiver Scheduling Operations Coordinator.

Job Summary: As a key member of our Operations/Scheduling team, your primary responsibility will be to manage caregiver and client schedules efficiently. You will handle scheduling changes, address client concerns, and monitor caregiver attendance. Your role is crucial in ensuring seamless care services for our clients.

Responsibilities:

  • Schedule Management: Effectively manage scheduling for caregivers and clients, ensuring shifts are filled promptly and appropriately. Adjust schedules as necessary to accommodate client preferences and changes in care plans.
  • Client Relationship Management: Uphold exceptional client relationships by promptly addressing concerns and ensuring every interaction reflects our commitment to excellence, promoting a trustful bond.
  • Communication and Issue Resolution: Serve as the primary point of contact to address scheduling issues, caregiver call-offs, and client needs. Handle emergency situations, including finding replacement caregivers in case of call-offs or emergencies, and communicate effectively with both caregivers and clients to minimize disruptions in care services.
  • Payroll and Invoicing: Monitor caregiver clock-ins and clock-outs to ensure accurate payroll/invoicing. Initiate check-in calls when caregivers are not clocked in or out as scheduled.
  • New Client Onboarding: Establish ongoing schedules for new clients as well as immediate needed shifts.
  • Team Communication: Drive efficient and high levels of communication to ensure the team is aware of everything happening to minimize confusion/misunderstandings.

Other Responsibilities:

  • Ad-hoc Requests: Assist with ad-hoc requests from the manager as needed.
  • Record Keeping: Maintain accurate and up-to-date records of client care and caregiver documents.
  • Hiring Support: Assist in hiring new caregivers via referrals and applicants.
  • Software Feedback: Provide insights and feedback around our software to drive improvements.

Requirements:

  • Candidate Profile: High school education or GED equivalent required, with college-level training preferred.
  • Key Skills: Ability to work in a fast-paced environment and consistently multi-task. Customer service experience with the ability to set a high standard and drive behaviors. Excellent verbal and written communication skills. Knowledge of caregiving practices and principles or willingness to learn.
  • Behavioral Traits: Strong organizational and time-management skills. Accepts responsibility for actions and the impact of own behavior on others. Collaborative nature and demonstrates patience and kindness.

Salary Estimate: $45,000 - $60,000 per annum based on location and experience.

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