Customer Service Representative
6 days ago
Job Summary:
The Sales Associate is responsible for supporting the smooth operation of the retail store. This role involves stocking inventory, maintaining store cleanliness, providing excellent customer service, and handling financial transactions.
Key Responsibilities:
- Responsible for on-going activities related to the successful operation of a retail store that has a restaurant/food preparation area.
- Conduct daily activities to ensure efficient store operations.
- Stock shelves and monitor inventory levels.
- Maintain a clean and organized store environment.
- Deliver outstanding customer service and address any customer concerns.
- Process financial transactions accurately and efficiently.
Education and Experience:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
- One (1) or more years Experience working in retail environment (Preferred)
- No Licensure or Certification Required.
Job Requirements:
- Active Listening
- Demonstrating Ongoing Value
- Ability to take initiative
- Multitasking and Prioritization
- Operational Excellence
- Time Management
- Food Safety Regulations
- Food Safety Policies & Procedures
- Food Employee Reporting
- Food Preparation
- Practices and exhibits proper customer service and selling techniques.
- Full compliance with company uniform policy.
- Follows all related food safety regulation requirements (preparation, food handling, storage).
- Follows all related food policies of franchise operation including required certifications.
- Understand compliance with clocking in and out on the store's computer system.
- Knowledge of procedures and operation of the following: cash register, taxable and non-taxable items, SNAP purchases, cash control policy, and safe drop procedures.
Core Competencies:
Change Agility (Level 1 Developing):
Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.
Collaboration (Level 1 Developing):
Sees connection points across the organization and partners effectively with others to achieve common goals.
Decision Making (Level 1 Developing):
Sees connection points across the organization and partners effectively with others to achieve common goals.
Drive for Results (Level 1 Developing):
Drives to achieve challenging performance objectives
Team Building (Level 1 Developing):
Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.
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