Customer Service Representative I

2 weeks ago

Tyler, Texas, United States Southside Bank Full time
Job Overview

Position Title: Teller I

Employment Status: Non-Exempt, Full Time

Supervisor: Branch Manager

Branch Location: Tyler West Loop In-Store

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance
  • Immediate Insurance Eligibility for Employees and Dependents
  • 401(k) Plan with Employer Match
  • Life Insurance Options
  • Paid Time Off and Bank Holidays
  • Wellness Programs for Employees
  • Employee Assistance Services
  • Tuition Assistance Programs

Position Summary:

The Teller I role is designed to provide an exceptional customer experience by delivering reliable and value-driven services aimed at fostering enduring customer relationships. Responsibilities include executing teller functions such as processing deposits, withdrawals, cashing checks, and managing change orders with precision. The role requires the application of sound judgment to validate transactions, escalating any concerns to a higher authority as necessary. A professional demeanor in appearance and conduct is essential.

Key Responsibilities:

Customer Engagement:

  • Adhere to Southside Bank's customer service protocols during all interactions.
  • Deliver services with accuracy and efficiency to enhance customer trust.
  • Achieve or surpass operational and sales objectives set by management, including balancing and attendance.
  • Conduct follow-up calls to thank customers and resolve issues as directed.
  • Be knowledgeable about the bank's products and services, articulating their benefits to customers.
  • Identify cross-selling opportunities during customer transactions and address the needs of new and prospective clients.
  • Safeguard the confidentiality of sensitive information and records.
  • Provide accurate account information to customers.

Operational Integrity:

  • Comply with Southside Bank's established policies and procedures.
  • Implement measures to prevent fraudulent activities, including verifying identities and reviewing account histories.
  • Ensure compliance with reporting procedures for applicable transactions.
  • Maintain cash drawer limits and meet daily balancing standards, reporting any discrepancies to management.
  • Process customer deposits and cash checks within authorized limits, seeking approval for larger transactions.
  • Assist customers with special requests, such as selling official checks and processing loan payments.
  • Follow audit protocols relevant to this position.
  • Adhere to all applicable laws and regulations, including the Bank Secrecy Act and anti-money laundering laws.

Team Collaboration:

  • Foster a positive environment for both customers and colleagues, aligned with Southside Bank's mission.
  • Contribute to a supportive team atmosphere within the branch.
  • Pursue ongoing professional development through training and relevant seminars.
  • Assist with branch opening and closing procedures.
  • Take on additional responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent required.
  • Fluency in English and Spanish is mandatory.
  • Preferred experience includes at least 6 months in cash handling or customer service.
  • Proficient in typing, 10-key calculations, and data entry.
  • Strong verbal and written communication skills.
  • Completion of required training programs as specified by Southside Bank.

Physical Requirements:

  • Must be able to perform sedentary tasks typical of administrative roles.
  • Manual dexterity is required for handling items and operating office equipment.

Work Environment:

  • Indoor office setting with appropriate lighting and climate control.
  • Moderate noise levels typical of a business office.

Equal Opportunity Employer: Southside Bank is committed to providing equal employment opportunities and does not discriminate against employees or applicants based on their inquiries regarding compensation or other employment-related matters.

  • Customer Service Representative

    1 day ago

    Tyler, Texas, United States Planet Fitness Full time

    About UsAt Planet Fitness, we're dedicated to providing an exceptional fitness experience for our members. As a Member Services Representative, you'll play a vital role in creating a positive and welcoming environment for our guests.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Member Services...

  • Customer Service Representative

    3 days ago

    Tyler, Texas, United States Travel Somerset Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**• Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    6 days ago

    Tyler, Texas, United States Austin Bank Full time

    **Job Summary**Austin Bank is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.**Key Responsibilities**• Provide superior customer service to our...

  • Customer Service Representative

    1 week ago

    Tyler, Texas, United States Topp's Pizza Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a clean and safe store environment.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    2 days ago

    Tyler, Texas, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our center, you will be responsible for ensuring a positive and safe experience for our donors.Key ResponsibilitiesPrepare the Autopheresis Machine: Prepare the autopheresis machine for the pheresis process, ensuring...

  • Insurance Agency Customer Service Representative

    3 days ago

    Tyler, Texas, United States Allstate Insurance Agency - Sharie Withers Full time

    Job OverviewWe are seeking a highly skilled Insurance Agency Customer Service Representative to join our team at Allstate Insurance Agency - Sharie Withers in Tyler, TX. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesCustomer Service: Answer inbound calls and assist customers...

  • Insurance Customer Service Representative

    3 days ago

    Tyler, Texas, United States Jeremy Johnson Farmers Insurance Full time

    Job DescriptionOverviewJeremy Johnson Farmers Insurance is a leading insurance provider dedicated to delivering exceptional customer service and fostering a collaborative team environment. We are seeking a highly motivated and detail-oriented Insurance Customer Service Representative to join our team.Key ResponsibilitiesBuild strong relationships with...

  • Healthcare Customer Service Representative

    2 weeks ago

    Tyler, Texas, United States Ardent Health Full time

    Position Overview:We are seeking a dedicated full-time Patient Services Representative (PSR) to support our cardiovascular care team.Why Work Here:At Ardent Health, we prioritize our employees' well-being. We offer a comprehensive benefits package that includes:Medical, vision, and dental insuranceHealth savings account and flexible spending...

  • Customer Service Representative for Insurance Agency

    2 weeks ago

    Tyler, Texas, United States Allstate Insurance Agency - Sharie Withers Full time

    Job OverviewBenefits:Performance-based bonusesCompany gatheringsAttractive salary packageComprehensive dental coverageEmployee discounts availableFlexible working hoursComplimentary snacks and mealsHealth insurance optionsPaid leaveSigning bonus availablePosition: Customer Service Representative for Insurance AgencyJoin our dedicated team at Allstate...

  • Customer Service Representative

    6 days ago

    Tyler, Texas, United States DQ of Tyler Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Team Member to join our team at DQ Tyler. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key Responsibilities:Serve Customers: Take orders, serve...

  • Healthcare Customer Service Representative

    2 weeks ago

    Tyler, Texas, United States Ardent Health Full time

    Position Overview:We are seeking a dedicated full-time Patient Services Representative (PSR) to support our cardiovascular department.Why Work Here:At Ardent Health, we prioritize our employees' well-being and offer a comprehensive benefits package that includes:Medical, vision, and dental insuranceHealth savings account and flexible spending...

  • Customer Service Representative

    1 week ago

    Tyler, Texas, United States Travel Somerset Full time

    Position Overview:As a Customer Service Specialist at Travel Somerset, you will play a vital role in enhancing the customer experience. Your responsibilities will include addressing inquiries, resolving issues, and providing comprehensive support to our clients.Key Responsibilities:Assist customers with their travel-related questions and concerns.Provide...

  • Customer Service Representative with Sales Growth Opportunities

    4 days ago

    Tyler, Texas, United States U S AIR FILTRATION INC Full time

    Job OverviewU.S. Air Filtration Inc. is seeking a skilled Customer Service Representative to play a vital role in maintaining strong relationships with our valued customers. As a key member of our team, you will have the opportunity to grow into a full-time Account Manager position, where your income can increase year after year with the potential for...

  • Customer Service Representative

    1 week ago

    Tyler, Texas, United States RemX Full time

    About the Role:As a key member of our team at RemX, you will be responsible for delivering exceptional customer service and support. This role is ideal for individuals who are passionate about building strong relationships with clients and providing solutions to their issues.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    6 days ago

    Tyler, Texas, United States Delek US Holdings Full time

    Job Summary: The Sales Associate is responsible for supporting the smooth operation of the retail store. This role involves stocking inventory, maintaining store cleanliness, providing excellent customer service, and handling financial transactions. Key Responsibilities: Responsible for on-going activities related to the successful operation of a retail...

  • Full-Time Customer Service Representative

    6 days ago

    Tyler, Texas, United States Kelly Community FCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Digital Branch Representative to join our team at Kelly Community Federal Credit Union. As a Digital Branch Representative, you will play a vital role in delivering exceptional member service and support, handling incoming calls, addressing inquiries, and resolving issues in a timely and...

  • Cashier - Customer Service Representative

    4 days ago

    Tyler, Texas, United States Sprouts Farmers Market Full time

    Job SummarySprouts Farmers Market is seeking a skilled Cashier to join our team. As a Cashier, you will be the face of our company, providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess customer transactions accurately and efficientlyProvide excellent customer service, responding to...

  • Client Services Representative

    2 weeks ago

    Tyler, Texas, United States Southside Bancshares Full time

    Position Overview:As a Customer Care Representative, you will handle daily inquiries related to customer accounts via telephone. Your role is crucial in ensuring that all interactions adhere to the established policies and procedures of Southside Bancshares.Key Responsibilities:- Provide exceptional communication and interpersonal skills to assist customers...

  • Service Representative

    4 days ago

    Tyler, Texas, United States Classic Toyota Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Porter to join our team at Classic Toyota. As a Service Porter, you will play a critical role in ensuring the smooth operation of our service department by providing exceptional customer service and maintaining a clean and organized service drive.Key ResponsibilitiesCustomer Service:...

  • Healthcare Service Representative

    2 weeks ago

    Tyler, Texas, United States Carter BloodCare Full time

    Position Overview:The Hospital Service Representative (HSR) plays a crucial role in the operational framework of our healthcare facility. Reporting directly to the Operations Coordinator/Supervisor, the HSR is tasked with overseeing distribution functions throughout their designated shift.Key Responsibilities:Under the guidance of direct supervision, the HSR...