Support Solutions Expert

3 days ago


Taylor, Texas, United States Disability Solutions Full time
About the Job

This is an exciting opportunity to work as a Customer Support Engineer with Disability Solutions, earning a salary of $92,000 per year. In this role, you will be responsible for providing top-notch technical support to our customers.

Responsibilities:
  • Diagnose and resolve technical equipment issues over the phone or on-site.
  • Improve customer production by fixing complex system-level problems and acting as the company representative.
  • Work with Installation Engineers to resolve technical issues and create detailed reports on customer support activities.
  • Foster strong relationships with customers and boost satisfaction by addressing complex requests and issues.
Qualifications:

An associate's or bachelor's degree in engineering or a related field, plus a solid grasp of technical concepts and problem-solving skills, are necessary for success in this role.



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