Customer Experience Professional

3 weeks ago


Taylor, Texas, United States Disability Solutions Full time

About Us: As a global leader in diversified electronics, KLA empowers innovation and excellence in every electronic device produced. We're committed to delivering exceptional service and solutions that drive customer success.

Compensation and Benefits: Our competitive compensation package includes an estimated salary range of $65,400 - $111,200 per year, plus comprehensive benefits such as medical, dental, vision, life insurance, and more.

Job Summary: We're seeking a skilled Technical Solutions Specialist to join our team. As a key member, you'll evaluate and solve complex technical equipment problems, represent the company with professionalism, and develop RMA processes for efficient customer support.

Responsibilities:

  1. Evaluate, analyze, diagnose, and solve technical equipment problems to ensure seamless operations.
  2. Represent the company with accountability for customer satisfaction, ensuring positive relationships and increased customer happiness.
  3. Coordinate actions with customers to minimize downtime and assure operational quality of system equipment.
  4. Develop and handle RMA processes for efficient customer returns, exchanges, service, and repairs.

Total Rewards Package: Our comprehensive package includes competitive pay, comprehensive benefits, paid time off, paid holidays, and family care leave.


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