Client Solutions Engineer

3 weeks ago


Taylor, Texas, United States Disability Solutions Full time
About Our Company

We are Disability Solutions, a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

We produce technologies used in virtually every electronic device in the world, from laptops to smartphones, wearable devices, and more.

Our company focuses on innovation, investing 15% of sales back into R&D to advance humanity through technology.

Job DescriptionCustomer Support Engineer

This exciting role requires evaluating, analyzing, diagnosing, and solving technical equipment problems via telephone or at customer site.

You will ensure equipment improves customer production, repair system level problems, and represent the company to the customer.

As a Customer Support Engineer, you will assure operational quality of system equipment, coordinate actions with customers to minimize downtime, and provide assistance to Installation Engineers.

You will prepare field service reports, build positive relationships with customers, and increase customer satisfaction by resolving sophisticated requests and issues.

The estimated travel for this position is 20% once trained in the classroom as part of on-the-job training program.

Requirements

A Doctorate degree and related work experience of 3 years; Master's Level degree and related work experience of 6 years; Bachelor's Level degree and related work experience of 8 years.

What We Offer

We offer a competitive total rewards package including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

The estimated salary for this position is $65,000 - $85,000 per year, depending on qualifications and location.



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