Executive Hotel Manager

2 days ago


Amherst, Massachusetts, United States InnVest Real Estate Investment Trust Full time
Job Summary

As the General Manager of InnVest Real Estate Investment Trust, you will be responsible for overseeing the day-to-day operations of our hotels, ensuring exceptional guest experiences, and driving business growth. This is a leadership role that requires a strong background in hospitality management, with a proven track record of success in revenue management, team leadership, and financial planning.

Key Responsibilities
  • Hotel Operations: Manage all aspects of hotel operations, including guest relations, front desk, sales, housekeeping, maintenance, and product quality.
  • Financial Management: Oversee the financial success of the property, including budgeting, forecasting, yield and revenue management, and develop financial goals.
  • Leadership and Management: Lead and manage all departments and employees, overseeing day-to-day operations, controlling purchases and inventories, and representing the hotel in industry associations.
  • Guest Satisfaction: Create an environment that ensures 100% guest satisfaction, communicating and promoting brand and management group policies, procedures, and standards.
  • Recruitment and Development: Recruit, supervise, coach, discipline, and evaluate direct reports, ensuring they have the skills and knowledge to deliver exceptional guest service.
Requirements
  • Experience: Minimum 5 years of hospitality managerial experience in a larger full-service accommodation establishment.
  • Leadership Skills: Proven leadership, entrepreneurial, and decision-making skills, with the ability to interact and coach all levels of management and staff.
  • Financial Planning: Strong financial planning, revenue management, and organizational skills, with the ability to analyze data and establish action plans.
  • Communication Skills: Excellent communication, coaching, and mentoring skills, with a proven track record of delivering exceptional guest service and growing revenues.


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