Administrative Support Specialist
2 weeks ago
Job Overview
We are looking for a courteous and professional Administrative Support Specialist to become a vital part of our team. In this position, you will handle both incoming and outgoing communications, assisting clients in understanding their requirements and offering effective solutions to ensure a positive experience with our organization.
The ideal candidate should possess a friendly demeanor, be proficient with technology, adaptable, a collaborative team member, dedicated to task completion, and capable of maintaining composure in high-pressure situations.
Bilingual Requirement: Proficient in conversational English and Spanish
Preferred Experience in the Following Areas:
- Financial Management: Accounts Receivable/Accounts Payable
- Human Resources
- Payroll Processing
- Sales Support
- Outreach/Call Center Operations
- Customer Service
- Deliver exceptional customer service
- Manage incoming calls and initiate outgoing calls
- Determine the purpose of the customer’s call, gather pertinent information, and offer solutions
- Utilize established scripts for various customer service inquiries
- Promote products and services when suitable
- Employ effective customer service techniques to foster rapport and build relationships
- Record all customer interactions accurately
- Participate in training sessions to enhance skills and knowledge
- High school diploma or GED
- Prior experience in a Call Center or similar role is advantageous
- Outstanding phone and verbal communication abilities
- Knowledge of active listening techniques
- Familiarity with Customer Relationship Management (CRM) and financial software
- Ability to thrive under pressure
- Highly organized with effective project prioritization and time management skills
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