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Clinical Support Specialist

2 months ago

San Francisco, California, United States iRhythm Technologies Full time

Position Overview:
iRhythm Technologies is in search of a Clinical Support Specialist to enhance our dedicated team. We operate in a vibrant and collaborative atmosphere, fueled by our commitment to advancing healthcare quality and enriching patient experiences.

We invite individuals who share our vision to contribute to our mission and be part of our innovative journey.



Key Responsibilities:
As the Clinical Support Specialist, your duties will encompass the following:

  • Serve as the main point of contact via Phone, Outlook, and Salesforce, facilitating communication between our Cardiac Technicians and external cardiac facilities, including hospitals and healthcare providers.
  • Clearly convey ECG irregularities by following physician notification protocols and alerting physicians or clinical staff as necessary.
  • Conduct follow-ups with accounts to gather additional clinical details, such as pacemaker settings and cardiac clinician contact information.
  • Manage clinical case inquiries through ticketing systems, ensuring timely responses and updates on case status.
  • Confirm adherence to notification MDN criteria and ensure thoroughness of reports.
  • Promote effective communication with internal partners (e.g., cardiac technicians) and external stakeholders (e.g., hospitals and healthcare providers).
  • Achieve or surpass established performance metrics related to productivity and quality of case management.
  • Comply with HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
  • Maintain adherence to job-specific proficiency standards.
  • Perform additional responsibilities as assigned.

Qualifications:
We seek candidates who possess the following qualifications and attributes:

  • An associate degree with at least 1 year of relevant customer service experience in a call center OR a high school diploma with a minimum of 2 years of customer service experience, preferably within the medical sector.
  • Availability for in-office attendance as required by business needs.
  • Willingness to work every other Saturday.
  • Previous experience in a healthcare setting, ideally with EKG interpretation.
  • Familiarity with medical terminology.
  • Proficient in case management (CRM) systems and Microsoft Office, particularly Outlook, Microsoft Teams, and Microsoft Word.
  • Excellent verbal and written communication abilities.
  • Adaptability and flexibility to thrive in a fast-paced, growth-oriented environment.
  • A customer-centric approach, demonstrating professionalism in challenging interactions via phone, email, and online communications.
  • Problem-solving mindset with independent thinking and sound judgment.
  • Engaged and motivated, showcasing a strong work ethic and a commitment to delivering high-quality outcomes.
  • Positive demeanor and collaborative spirit.

Benefits:


This is a full-time position offering a competitive compensation package along with excellent benefits, including medical, dental, and vision insurance (effective from the first day), health savings account contributions (when enrolled in a high deductible medical plan), pre-tax benefits (FSA, dependent care FSA, commute reimbursement), travel reimbursement for medical care, and non-contributory basic life insurance & short/long term disability.


Additional Perks Include:

  • Emotional health support for you and your family
  • Legal, financial, identity theft, pet, and child referral assistance
  • Paid parental leave, holidays, travel assistance for personal trips, and PTO
  • Wellness initiatives, cultural committees, and charity events
iRhythm also offers further benefits, such as a 401(k) plan (with company match), an Employee Stock Purchase Plan, discounts on pet insurance, unlimited access to LinkedIn Learning classes, and much more.

FLSA Status:
Non-Exempt

Actual compensation may vary based on job-related factors, including knowledge, skills, experience, and work location.

iRhythm is committed to fostering a diverse and inclusive workforce. We welcome and celebrate individuals from all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider all qualified applicants in accordance with applicable laws.


iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have difficulty using our online system.

If you require such an accommodation, please reach out to us.

About iRhythm Technologies

iRhythm is a pioneering digital healthcare company that develops trusted solutions for disease detection, prediction, and prevention.

By integrating wearable biosensors with cloud-based data analytics and advanced proprietary algorithms, iRhythm transforms data from millions of heartbeats into clinically actionable insights.

With a steadfast focus on patient care, iRhythm aims to deliver superior data, insights, and health outcomes for all.

Make iRhythm your path forward. Zio, the heart monitor that revolutionized the industry.

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