Technical Support Specialist

1 week ago


Canton, Illinois, United States TimbukTech Inc Full time
Job Overview

Salary: $40,000 - $54,000

Key Responsibilities:

The IT Service Desk Analysts are responsible for assisting clients with their daily technical challenges, which includes:

  • Managing both onsite and remote workstations for diverse clients across various sectors.
  • Preparing, configuring, and deploying computer images.
  • Diagnosing application and operating system issues while providing recommendations for future prevention.
  • Offering basic support for voice over IP systems.

As part of a cohesive team, you will not only address client needs but also mentor and support your colleagues, fostering a collaborative environment.

Our IT Service Desk Analysts are expected to work collectively to establish best practices, evaluate new technologies, and document standard procedures for frequent service requests.

The ideal candidate will strive for continuous improvement. After understanding our operational methods, this individual should encourage innovative approaches to enhance client and team service, and actively participate in implementing these ideas.

Essential Skills:

  • Excellent interpersonal skills and a positive demeanor: Our clients often reach out during challenging times, and your colleagues may seek your assistance under pressure.
  • Ability to adapt quickly to changing tasks: As a service-oriented business, we anticipate unexpected disruptions.
  • Strong organizational skills with a commitment to follow through on tasks, ensuring high accuracy.
  • A proactive attitude towards learning new applications and skills.
  • CompTIA A+ certification is required within the first 120 days of employment.

Preferred Qualifications:

  • At least 1 year of experience in Microsoft Windows environments.
  • Minimum of 1 year of troubleshooting experience.
  • Basic networking experience, including setting up firewalls or switches for at least 1 year.
  • Experience with Office 365 and/or Azure for at least 1 year.

Benefits:

  • Retirement plan with company matching.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Paid time off.
  • Professional development support.

Additional Compensation:

  • Quarterly bonus opportunities.

Education Requirements:

  • High school diploma or equivalent (preferred).

About TimbukTech Inc:

TimbukTech Inc. is a leading provider of computer network services in the Canton, Macomb, and Washington communities. We prioritize building strong relationships with our clients, assisting small businesses in overcoming their technological challenges. Our team is dedicated to the success and well-being of the businesses we serve, and we are looking to expand our group of skilled professionals.

Compensation Range: $40,000 - $54,000 based on certifications.



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