Technology Implementation Specialist

6 days ago

Des Moines, Iowa, United States Humana Full time
Job Summary

We are seeking a highly skilled Technology Implementation Professional to join our team at Humana. As a key member of our organization, you will be responsible for delivering new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives.

Key Responsibilities
  • Gather and document business system and functional requirements
  • Influence system design to optimize support and ensure solutions meet business objectives and requirements
  • Complete and/or coordinate implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team
  • Lead projects related to retail store changes (opening, closing, relocations, consolidations) and lead other projects that are diverse in scope
  • Enhance existing store change workstream - embrace finding efficiencies, transparency, communication, virtual engagement, process improvement
  • Drive project(s) end to end, including utilization of virtual tools (Lucid, MS Teams, Group Chats, Automation) between meetings
  • Actively collaborate in an online environment and engage business partners towards the completion of key milestones, tasks, etc.
  • Facilitate meetings with all business partners to discuss and document business needs
  • Coordinate across teams on milestones and implementation of project deliverables
  • Communicate with business team to align leadership level updates
  • Assist the product team with agile strategy, process flow, and prioritization of new projects
  • Align with IT and other resources - drive successful partnerships, transparent project/task management
Requirements
  • Bachelor's Degree in Product Management, Project Management, Business, Computer Science, Information Technology, Health Information Systems or a related technical field or equivalent work experience
  • 5 years or more of experience in technology implementations and/or product/project management
  • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
  • Experience problem solving and consultation within complex environments
  • Ability to facilitate cross-functional teams' efforts in a virtual environment
  • Ability to work independently and efficiently to manage multiple completing projects and initiates
  • Willingness to learn new tools and align to business partners via MS Teams or other virtual methods
  • Adaptable to change - drive innovation, process improvement, continuous improvement, utilization of virtual tools that drive efficiency
  • Highly organized - ability to keep track of multiple tasks, next steps, files, etc.
  • Ability to work through conflict - provide clear and transparent project action items, accountability, and professional tact to achieve business objectives
  • Desire to learn pharmacy systems/process and make recommendations for efficiencies
Preferred Qualifications
  • Experience with Lucid, SharePoint, MS Teams, Automation, Power BI, Power Automate, MS Forms, MS Planner, MS Project
  • Experience with retail pharmacies
  • Experience driving both technical and non-technical projects
  • Experience with product and project management organizations
About Us

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

We are an equal opportunity employer and comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.

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