Implementation Specialist

3 days ago

Des Moines, Iowa, United States ECI Software Solutions Full time

About ECI Software Solutions

ECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

Our Mission

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We deliver amazing software solutions and have an award-winning company culture that values employee well-being, innovation, and leadership.

What We Offer

  • Competitive benefits focused on employee well-being, including paid volunteer time off
  • Award-winning company culture recognized by Achievers and Great Place to Work
  • International recognition for high levels of employee engagement
  • Opportunities for professional development and collaboration

Job Summary

We are seeking a skilled Implementation Specialist to join our team. As a key member of our implementation team, you will work closely with customers to implement and provide ongoing consulting for our B2B eCommerce software.

Essential Job Duties

  • Be the primary representative and go-to resource for new customers implementing the software solution together with the customer
  • Monitor and report status or implementations, maintaining clear communication with customer and internal teams
  • Develop comprehensive documentation for support resources to support customers during and after implementation phase
  • Lead customer sessions to identify and document current and future business initiatives, gap analysis, and reporting/data analytics requirements
  • Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager
  • Understand and deliver upon the ECI implementation methodology, which includes assisting the customer with requirements gathering, system configuration, solution definition, pre-implementation system testing, eCommerce based marketing concepts, concept validation, user acceptance testing, data migration, go-live implementation tasks, post-go-live consulting, and consulting recap/activity reporting
  • Ensure timely and accurate project and time administration
  • Identify and manage potential issues and escalations in coordination with the development team lead or project manager

Requirements

  • B2B eCommerce and ERP experience preferred
  • Minimum of 2 years' experience in support or implementation role, preferably B2B eCommerce sector
  • Previous experience leading customer training
  • Understanding of common industry business practices in manufacturing and distribution businesses
  • Advanced Excel skills
  • Ability to present technical concepts in a clear, concise manner to users with varying levels of technical expertise via video conference and in-person
  • Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated, and an internal desire to succeed
  • Exceptional problem-solving skills and ability to think critically and adapt to changing situations
  • Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels

Education & Work Experience

  • Software implementation or consultation experience
  • Bachelor's degree in information systems, or equivalent preferred
  • Minimum 2 - 4 years' work experience

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