NaaS Technology Architect Central

1 day ago

Des Moines, Iowa, United States Lumen Full time
About Lumen

Lumen is a leading provider of technology solutions that connect people, data, and applications. We are committed to innovation and customer satisfaction, and we are seeking a talented Technology Architect to join our team.

The Role

The Technology Architect will play a key role in designing and architecting solutions using our technology services platform. This individual will collaborate with our Sales, Solution Engineering, and Customer Success teams to drive the growth of our enterprise clients. The successful candidate will possess a strong inclination to integrate technical expertise with sales capabilities, coupled with business insight, to comprehend business needs, formulate a technical sales strategy, and present solutions that meet customer requirements and deliver business value.

Main Responsibilities
  1. Specialized Solution Design: The Technology Architect will serve as the expert for Solution Engineers at Lumen, offering in-depth knowledge when it comes to specific technologies or products. This individual will clarify unclear requirements with sales and clients, ensuring the solution addresses core client issues, and provide guidance and alternatives to customer requirements.
  2. Specialist Expertise: The Technology Architect will offer design, solution best practices, and industry knowledge to sales teams during the customer lifecycle. This individual will involve other specialists to create cross-functional, multi-product solutions and stay updated on industry technology trends via self-study and training, sharing this knowledge with supported teams and peers.
  3. Product Partnership: The Technology Architect will collaborate with Product Management to enhance processes and design within specific product areas and advise relevant departments on solutions. This individual will actively contribute strategic and tactical insights for new product development across the organization.
  4. Customer Meetings: The Technology Architect will participate in customer meetings both onsite and through collaboration tools. This individual will develop and present technical proposals and presentations tailored to the audience's business understanding, offering comprehensive answers to questions about solutions and technologies.
  5. Custom Solutions: The Technology Architect will have a thorough grasp of technical and product limitations within specialization areas and knowledge of multi-product interactions, including standard offerings, special approvals, and non-viable solutions. This individual will collaborate with the account team to guide custom requests through the approval process.
  6. Sales Enablement: The Technology Architect will assist Sales Teams by sharing expertise on processes, key contacts, technology, and products via phone, written communication, or live training sessions.
Requirements
  1. General Experience: Minimum of 5 years pre-sales role responsible for needs identification, qualification, and solutions design with certain products/applications.
  2. Technical Knowledge: Networks-as-a-Service, NFV, MEF/Carrier Ethernet, TCP/IP, BGP, Internet, MPLS, SASE, DDOS, Network Security, Cloud Connect to GCP, Azure, AWS, Oracle.
  3. Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.
  4. Sales Ability: Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies.
  5. Communication: Advanced written and verbal communication skills.
  6. Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution.
  7. Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information.
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

How to Apply

If you are a motivated and experienced Technology Architect looking for a new challenge, please submit your application. We look forward to hearing from you.

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