Client Support Specialist

2 weeks ago


Phoenix, Arizona, United States Magellan Health Full time
About the Role

Magellan Health is seeking a highly skilled Client Support Specialist to join our team. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate contract support and service to assigned clients
  • Perform daily operation-specific duties related to products and/or services assigned
  • Support the development and maintenance of a strategic business plan that aligns with client program objectives
  • Ensure Service Level Agreement performance and document required reporting
  • Own internal account satisfaction and satisfaction with each support area
  • Develop and maintain multi-level relationships within client organizations
  • Communicate and update account service information to internal staff
  • Make presentations to enhance the visibility and image of the company
  • Support the account management team to ensure performance standards are measurable and realistic
  • Manage methodology, reporting, and communications
  • Ensure all customer and account-facing services are provided in a consistent and timely fashion
  • Resolve or escalate customer service issues in conjunction with operations
  • Coordinate with the compliance department on state and federal regulations and customer impact
  • Proactively communicate with internal and external contacts
  • Demonstrate contract understanding and detailed knowledge of business requirements
  • Assist in the coordination with legal to ensure contract compliance
  • Support the account management team in defining customer reports and ensuring coordination with the client
  • Prepare and support presentations of customer reports with meaningful analytics and recommendations
  • Support up-sell and renewal activities across assigned accounts
Requirements
  • Ability to prioritize workload effectively in a fast-paced environment
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Detail-oriented with effective verbal and written communication skills
  • Proven ability to work independently and in a team-based environment
  • Strong multi-tasking and organizational skills
  • Strong presentation skills
  • Working knowledge of Microsoft Office Product Suite
About Magellan Health

Magellan Health is a leading healthcare company dedicated to improving the lives of our members and customers. We are committed to providing exceptional service and support to our clients, and we are seeking a talented Client Support Specialist to join our team.



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