Channel Experience Specialist
4 weeks ago
We're looking for a talented Sr. Retention Channel Communications Manager to join our team at BambooHR. As a member of our Customer Experience department, you will be responsible for developing and implementing strategic communication plans to enhance customer engagement and retention.
Responsibilities:
• Develop and implement comprehensive communication plans to align with BambooHR's goals and objectives.
• Create and manage campaigns across various channels to drive desired customer behaviors.
• Analyze performance data to refine communication strategies and make data-driven decisions.
• Collaborate with cross-functional teams to ensure alignment and integration of communication efforts.
• Provide training and advocacy to internal teams on effective communication practices.
About You:
The ideal candidate will have a strong background in communication strategy, customer experience, or marketing with a focus on transactional and retention communications. A bachelor's degree in Communications, Marketing, Business, or a related field is required. The candidate should have 8+ years of experience in communication strategy, customer experience, or marketing, with a proven track record of successful communication campaign management. The estimated salary for this role is $130,000 - $160,000 per year.
Benefits:
BambooHR offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more.
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