Senior Customer Relationship Manager

4 weeks ago

Santa Clara, California, United States Suddath Van Lines, Inc. Full time
About the Role

At Suddath Van Lines, Inc., we are seeking a highly skilled Senior Customer Relationship Manager to join our team. In this vital role, you will be responsible for maintaining and expanding relationships with key large customers, assigned to multiple named customers.

The ideal candidate will possess excellent verbal and written communication skills, be highly customer service oriented, and have the ability to prioritize and re-prioritize as situations and needs change throughout the workday.

Key Responsibilities
  1. Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.
  2. Establish productive, professional relationships with key personnel in assigned customer accounts.
  3. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  4. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.

The successful candidate will have a Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training in strategic business to business sales; or equivalent combination of education and experience.

Why Suddath?

As a member of our team, you will be part of a company that has a 100+ year reputation for excellence, is dedicated to promoting a culture that thrives on inclusion and diversity, and offers a competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.

What We Offer
  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
  • Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays
  • A tuition reimbursement plan where employees are encouraged to continue their education and development

This position will also offer a monthly phone stipend, benefits, 401k and PTO. This position will be eligible to earn a bonus based on yearly budgeted goals and KPI's.

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