Customer Service Representative

1 week ago


Chico, California, United States TDS Telecom Full time
Overview

TDS Telecom is a rapidly growing technology company that delivers high-speed internet, TV entertainment, and phone services to a mix of rural and suburban communities throughout the U.S. Our sales teams are our front-lines, interacting with homeowners and potential customers every day, educating them on our products and services.

Salary and Benefits

We offer a base salary plus uncapped commission, with targeted earnings ranging from $60,000 to $100,000 per year or more. As a full-time associate, you'll have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits, including vacation, sick leave, national holidays, and floating holiday. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week, and Education Assistance is available to full-time associates.

Job Description

As a Field Sales Representative at TDS Telecom, you will be selling our residential products and services door-to-door. You'll canvass different neighborhoods in your assigned territory, knocking on doors and selling fiber internet, TV, and phone services to your friends and neighbors. You'll also attend community events in partnership with our Marketing team, engaging and educating citizens on TDS's catalog of products and services.

Responsibilities
  • Engage with potential customers through door-to-door visits, networking, and referrals to inform them about TDS's voice, data, and television services within your assigned territory.
  • Conduct sales calls to identify customer needs, provide relevant information, and sell TDS services to prospective customers to achieve your sales targets.
  • Complete sales documentation accurately, recording and submitting daily sales orders, agreements, third-party verifications, and reports to your supervisor, following company guidelines.
  • Oversee customer accounts from the initial sale through installation, conducting follow-up calls to ensure satisfaction post-installation.
  • Create community buzz by organizing and participating in community events to create sales opportunities and increase brand awareness.
Required Skills and Qualifications

We're looking for self-motivated individuals who are driven, ambitious, and always looking for ways to improve. You should be a people person who loves talking to new people and making connections. Goal-oriented candidates who thrive on hitting targets and love the thrill of closing a deal are ideal for this position.

You must be eligible for a seller's permit and/or solicitor's license as required by market, and have access to reliable transportation. Please note that this position may require additional local background checks and permitting processes to obtain licenses to sell, as required by local municipalities and government.



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