Insurance Customer Service Specialist

1 week ago


Chico, California, United States Eduardo Rodriguez Insurance Agency Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to provide exceptional service to our clients. This role requires a strong ability to communicate effectively and build rapport with customers, ensuring their needs are met in a timely and professional manner.

About the Role
  • This position is responsible for handling customer inquiries and complaints, providing information about products and services, setting and confirming appointments, and documenting and updating customer records based on interactions.

Key Responsibilities:

  • Handle customer calls, emails, or visits in a friendly and professional manner.
  • Provide accurate and up-to-date information about our products and services to customers.
  • Set and confirm appointments with customers as needed.
  • Document and update customer records accurately and efficiently.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field (not required but preferred).
  • Minimum 2 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.


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