Telecommunications Client Relations Specialist

2 weeks ago


Pico Rivera, California, United States Prime Tech Enterprises Full time

About Us: Prime Tech Enterprises is a leading firm in sales and client management, committed to providing outstanding solutions tailored to our clients' needs. We focus on customer acquisition and delivering exceptional service to ensure our clients achieve their goals.

Position Overview: We are currently seeking a dedicated and customer-oriented individual to fill the role of Entry-Level Client Support Associate. This position is integral to our sales team and involves engaging with clients to enhance their experience with our services.

Key Responsibilities:

  • Professionally engage with both existing and potential clients, addressing their inquiries and providing comprehensive information about our offerings.
  • Conduct sales presentations aimed at enrolling clients in our diverse range of services.
  • Efficiently troubleshoot and resolve client issues, escalating more complex matters to the appropriate team members when necessary.
  • Acquire a thorough understanding of our products and services to effectively communicate their advantages, facilitating upselling and cross-selling opportunities.
  • Maintain precise and detailed records of client interactions, inquiries, and resolutions within our CRM system.
  • Collaborate with sales and client support teams to identify potential upselling and cross-selling opportunities based on client interactions.

Qualifications and Skills:

  • Prior experience in customer support or client management is advantageous.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Familiarity with CRM software and other relevant tools.
  • Detail-oriented with exceptional organizational abilities.
  • Able to work effectively in a dynamic, team-oriented environment.
  • Exhibit empathy and patience when addressing client inquiries and concerns.

Education:

  • A high school diploma or equivalent is required; a Bachelor's degree is preferred.


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