Director of Customer Service Operations

7 days ago

Needham, United States King & Bishop Full time

Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.

This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an organization that values fostering an inclusive, collaborative, and effective team environment.


This role reports directly to the EVP & GM of Commercial Operations for North America. The Director of Customer Service Operations will manage 7 direct reports and lead the Customer Service Division. This role is critical in directing the operations team, streamlining processes, and working with the ERP system, NAVISION. The Director of Customer Service Operations will collaborate closely with the VP of Sales to stabilize field operations, enhance efficiency, and drive organizational success.

It is critical that this person has some experience withinventory management, logistics and ideally working with hospitals, as they distribute to over 2000 hospitals Nationwide.


What you will do:

  • Lead and manage the operations team of seven direct reports, focusing on talent development, training, and performance improvement to meet organizational goals.
  • Oversee the processing of field and hospital orders, ensuring the accurate and timely delivery of products to over 220 distributors and 2,000 hospitals nationwide.
  • Drive the implementation of new strategies, standard operating procedures (SOPs), and process improvements that consistently meet or exceed monthly and quarterly revenue targets.
  • Manage relationships with third-party logistics (3PL) partners and negotiate shipping rates with FedEx and DHL for both domestic and international shipments.


Lead key initiatives, including:

  • Developing sales application to improve sales team performance.
  • Updating and managing NDI and GPO master data within the ERP system.
  • Oversee daily operations, ensuring high standards of service, accuracy, and efficiency across the department.
  • Collaborate cross-functionally with other departments to optimize operational processes and support business objectives.


Qualifications:

  • Proven leadership experience in operations management (3-5 years), preferably in a director-level role or equivalent.
  • Strong background in process improvement, ERP systems NAVISION a plus), and logistics management.
  • Excellent team management skills, with a focus on training, development, and team performance.
  • Experience negotiating with third-party logistics providers and shipping partners.
  • Ability to collaborate with cross-functional teams to achieve operational and organizational goals.
  • Strong analytical and strategic thinking skills, with the ability to manage multiple projects simultaneously.

  • Director of Customer Service Operations

    4 weeks ago

    Needham, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Director of Customer Service Operations

    2 months ago

    Needham, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Director of Customer Service Operations

    4 weeks ago

    Needham, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Director of Customer Service Operations

    3 weeks ago

    Needham, Alabama, United States King & Bishop Full time

    At King & Bishop, we are seeking a highly skilled Director of Customer Service Operations to lead our Customer Service Division. This critical role reports directly to the EVP & GM of Commercial Operations for North America and is responsible for managing 7 direct reports.This position offers an opportunity to drive significant operational improvements in a...

  • Director of Customer Service Operations Lead

    4 weeks ago

    Needham, United States King & Bishop Full time

    Director of Customer Service OperationsOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is seeking a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced...

  • Director of Customer Service Operations Manager

    4 weeks ago

    Needham, United States King & Bishop Full time

    Director of Customer Service OperationsKing & Bishop is seeking a seasoned Director of Customer Service Operations to lead our U.S. team. This role offers an opportunity to drive significant operational improvements in a fast-paced environment.Key Responsibilities:Lead and manage a team of seven direct reports, focusing on talent development, training, and...

  • Director of Customer Service Operations

    2 weeks ago

    Needham Heights, United States King & Bishop Full time

    Our client, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team. This role is critical in directing the operations team, streamlining processes, and working with the ERP system. Responsibilities: Lead and manage the operations team...

  • Director of Customer Service Operations

    2 weeks ago

    Needham, MA , USA, United States King & Bishop Full time

    Director of Customer Service Operations at King & BishopWe are seeking a seasoned Director of Customer Service Operations to lead our Customer Service Division. This critical role reports directly to the EVP & GM of Commercial Operations for North America and manages a team of seven direct reports.The ideal candidate will have 3-5 years of experience in...

  • Director of Account Services and Operations

    1 month ago

    Needham, United States Cerius Executives Full time

    We are collaborating with a rapidly growing medical device and technology company based in Needham, MA, seeking a Director of Account Services and Operations. This multinational organization is experiencing strong momentum with its new product in the U.S. market. To support this growth, they need a Director of Operations to lead internal teams, coordinate...

  • Director of Account Services and Operations

    1 month ago

    Needham, United States Cerius Executives Full time

    We are collaborating with a rapidly growing medical device and technology company based in Needham, MA, seeking a Director of Account Services and Operations. This multinational organization is experiencing strong momentum with its new product in the U.S. market. To support this growth, they need a Director of Operations to lead internal teams, coordinate...

  • Director of Account Services and Operations

    1 month ago

    Needham, United States Cerius Executives Full time

    We are collaborating with a rapidly growing medical device and technology company based in Needham, MA, seeking a Director of Account Services and Operations. This multinational organization is experiencing strong momentum with its new product in the U.S. market. To support this growth, they need a Director of Operations to lead internal teams, coordinate...

  • Director of Account Services and Operations

    1 month ago

    Needham, United States Cerius Executives Full time

    We are collaborating with a rapidly growing medical device and technology company based in Needham, MA, seeking a Director of Account Services and Operations. This multinational organization is experiencing strong momentum with its new product in the U.S. market. To support this growth, they need a Director of Operations to lead internal teams, coordinate...

  • Director of Customer Service Operations

    6 days ago

    Needham, MA, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Director of Account Services and Operations

    4 weeks ago

    Needham, MA , USA, United States Cerius Executives Full time

    We are collaborating with a rapidly growing medical device and technology company based in the United States, seeking a Director of Account Services and Operations to lead internal teams, coordinate with vendors and sales, and optimize customer service and client interactions, all while preparing the operations for scalable expansion.Key...

  • Assistant Director of Public Library

    4 weeks ago

    Needham, United States Town of Needham, MA Full time

    Job Title: Assistant Director of Public LibraryWe are seeking a highly skilled and experienced professional to join our team as Assistant Director of Public Library. This is a key leadership role that will play a critical part in shaping the future of our library.About the Role:The Assistant Director will provide strategic leadership and support to the...

  • Medical Director

    2 weeks ago

    Needham, Alabama, United States 813 Consultants LLC Full time

    Job Summary: We are seeking a highly skilled Medical Director to lead our psychiatric services team. The ideal candidate will have a strong background in general psychiatry and child and adolescent psychiatry, with experience in community mental health services delivery. Key Responsibilities: Direct provision of psychiatric services to clients in our...

  • Operations Director

    3 weeks ago

    Needham, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a highly skilled Operations Manager to lead our store's operational processes. As a key member of our leadership team, you will be responsible for delivering sales and profits while protecting our assets. Your expertise in inventory management, team leadership, and customer service will drive our store's success.Key...

  • Customer Service Representative

    4 weeks ago

    Needham, Massachusetts, United States YMCA of Greater Boston Full time

    Job SummaryAs a Customer Service Representative with the YMCA of Greater Boston, you will play a vital role in ensuring a positive and welcoming experience for our members and program participants. Your primary responsibilities will include managing member check-in, enforcing safety protocols, and providing exceptional customer service. You will also be...

  • Assistant Director of Public Library

    4 weeks ago

    Needham, United States Town of Needham, MA Full time

    Job Title: Assistant Director of Public LibraryJoin the Town of Needham, MA, in a dynamic role as Assistant Director of Public Library. As a key member of the library team, you will support the Director in managing the library's overall operations, implementing new service objectives, and participating in planning.Key Responsibilities:Assist the Director in...

  • Customer Service Representative

    3 weeks ago

    Needham, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Membership Sales and Service Team as a Welcome Center Representative. In this role, you will be responsible for managing member check-in, conducting membership and program sales, and providing exceptional customer service to our members and guests.Key...