Customer Service Representative

3 weeks ago


New City, New York, United States Waterco Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and complaints
  • Process customer orders, schedule services, and coordinate with internal teams
  • Upsell and cross-sell our products and services to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to resolve complex customer issues
Requirements
  • 1+ years of customer service experience
  • High school diploma or equivalent
  • Proficiency in Microsoft Office and Windows operating system
Preferred Qualifications
  • Customer service experience in a sales or marketing environment
  • Experience with data entry and customer relationship management software
What We Offer
  • A competitive benefits package, including medical, dental, and vision insurance
  • A 401(k) matching program
  • Exclusive product discounts
  • Paid time off

Culligan by WaterCo is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace.



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