Senior Technical Operations Manager, Application Availability and Performance

2 weeks ago


Providence, Rhode Island, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for ensuring the availability and performance of our applications. You will work closely with our development teams to identify and resolve issues, and implement improvements to prevent future incidents.

Key Responsibilities
  • Monitor the health and performance of systems and applications, including setting up alerts to notify of any issues or anomalies.
  • Respond to incidents related to availability, performance, and resiliency promptly and effectively, diagnosing root causes, and implementing corrective actions to minimize downtime and impact on users.
  • Diagnose and troubleshoot issues with systems, applications, and related infrastructure to identify root causes and implement solutions.
  • Support and/or perform routine maintenance tasks such as applying patches, updates, and upgrades to ensure systems and applications are up to date and secure.
  • Maintain comprehensive documentation including procedures, configurations, and troubleshooting guides to facilitate efficient support and knowledge transfer within the team.
  • Collaborate with development teams to address recurring issues, deploy fixes, and implement improvements to prevent future incidents.
  • Proactively identify opportunities to optimize the performance and efficiency of systems and applications to meet service level agreements (SLAs) and improve user experience and implementing changes - such as such as tuning configurations, optimizing code, or upgrading hardware - to improve the performance and efficiency of systems and applications, ensuring optimal resource utilization.
  • Monitor resource usage and forecasting future capacity requirements based on growth trends and usage patterns and implementing scalability measures to accommodate increased demand while maintaining performance and availability.
  • Manage changes to production environments, including reviewing and approving change requests, coordinating deployments, and conducting post-implementation reviews.
  • Collaborate with security teams to ensure that systems and applications meet security standards and compliance requirements, addressing any vulnerabilities or risks that could impact availability, performance, or resiliency.
  • Provide technical support and assistance to product and business groups acting as proxies to end-users experiencing issues with systems and applications, and escalating complex issues as needed.
  • Continuously evaluate and improve processes, tools, and technologies related to availability, performance, and resiliency to enhance system reliability, efficiency, resilience over time and to enhance the efficiency and effectiveness of production support activities.
Requirements
  • 10+ years overall in Technology leadership position, including P&L, POA and Site leadership.
  • 8+ years leading Technical Operations, including Datacenter operations, Disaster Recovery, Network Operations and Multi-Cloud/Hybrid installations.
  • 5+ years leading Reliability Engineering, Performance Engineering, Systems Engineering or related disciplines.
  • 5+ years in leading Systems Engineering, including related disciplines in Systems Architecture and Systems Design.
  • Prior experience in leading Information Security teams.
  • MBA and financial management, budgeting and capital planning experience.
  • Prior experience in ITIL framework.
  • AWS, Azure, GCP and Oracle cloud experience.


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