Senior Operations Performance Lead

5 days ago


Providence, Rhode Island, United States Zurich NA Full time
Senior Operations Performance Lead

Zurich NA is seeking a Senior Operations Performance Lead to join our USNA Operations Group Captives Team. As a key member of our team, you will be responsible for directing the planning, execution, and measurement of Large Casualty strategic and transformational initiatives. You will engage directly with our senior leadership team and be accountable for shaping and driving transformational initiatives for the SBU as well as Business Unit wide initiatives.

Key Responsibilities:
  • Lead cross-functional projects that promote organizational effectiveness, efficiency, and profitability.
  • Create timelines, agendas, goals, and metrics/measurements.
  • Develop and implement best practices around execution and change management.
  • Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation.
  • Identify business improvement opportunities, develop solutions, manage initiatives, and identify resources required.
  • Ensure specific metrics and measurements are incorporated into solutions reflecting the business strategy, tracking progress, capturing the impact of changes, and identifying further opportunities for improvement.
  • Work with underwriting management to drive continuous improvement in operational performance through creative problem solving.
Requirements:
  • Bachelor's Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering, or Underwriting area.
  • High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering, or Underwriting area.
  • Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering, or Underwriting area.
  • Experience in Organizational Effectiveness or Change Management.
  • Experience in the application of existing and/or change management methodologies and tools.

Zurich is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and respected. If you are passionate about making a difference and want to be part of a dynamic team, please submit your application.



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