Technical Service Specialist

1 week ago

Lake Orion, Michigan, United States American Battery Solutions Full time
Job Summary:

The Technical Service Specialist plays a pivotal role in fostering strong customer relationships, ensuring exceptional customer satisfaction, and expanding the American Battery Solutions customer service portfolio.

This position demands a proactive, self-driven, and customer-centric approach, with a focus on achieving maximum customer contentment.

The incumbent will collaborate closely with our prototype and production engineering teams, key suppliers, and validation/testing teams to deliver exceptional results.

Responsibilities:
  • Service: Ensure customer satisfaction with product performance and field service activities.
  • Assign and schedule regional Service Technicians.
  • Prepare and approve quotations for field service activities.
  • Review and approve field service reports; provide complete and professional documentation to the customer.
  • Responsible for after-hours and emergency 24/7 customer support.
  • Develop and maintain spare parts programs with cross-functional operations support.
  • Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.
Warranty:
  • Manage customer Return Material Authorization (RMA) process.
  • Manage customer Warranty process.
  • Develop and implement warranty processes and tracking, including process flow diagrams and call center scripts.
  • Create Customer and Product Warranty documents.
Customer Satisfaction:
  • Develop and implement systems and tools to collect and capture customer satisfaction data and ensure resolution and tracking of customer concerns.
Qualifications:
  • Bachelor's degree in business, engineering, or a related field.
  • Minimum of seven (7) years of experience working in customer service and a minimum of five (5) years of experience leading teams of skilled mechanical and electrical service technicians.
  • Minimum of five (5) years of working with complex electro-mechanical systems required.
  • Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
  • Highly collaborative with a genuine passion for customer service.
  • Excellent analytical, communication, and presentation skills.
  • Strong interpersonal skills to work with team members on all levels of the organization.
  • Highly organized and detail oriented.
  • Ability to travel approximately 25% domestically and internationally.
  • Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
  • Assertive, and not afraid to share their opinion.
Key Competencies:
  • Focuses on Quality: Drives work results with a quality focus on actions and results.
  • Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems.
  • Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
  • Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
  • Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
  • Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
  • Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
  • Communications: Exchanges thoughts, feelings, and information effectively.

  • Technical Service Consultant

    2 weeks ago

    Lake Orion, Michigan, United States American Battery Solutions Full time

    Job OverviewPosition Summary:The Technical Service Consultant plays a pivotal role in fostering robust client relationships, ensuring high levels of customer satisfaction, and expanding the service offerings of American Battery Solutions (ABS). This position involves traveling to various client sites to provide support and guidance on ABS products. The...

  • Technical Service Consultant

    2 weeks ago

    Lake Orion, Michigan, United States American Battery Solutions Full time

    Position Overview: The Technical Service Consultant plays a pivotal role in fostering robust client relationships, ensuring high levels of customer satisfaction, and expanding the service offerings of American Battery Solutions (ABS). This position involves traveling to various client sites to provide essential support to ABS customers. The Technical Service...

  • Automation Controls Specialist

    2 weeks ago

    Lake Orion, Michigan, United States HRU Inc Technical Resources Full time

    HRU Technical Resources is in search of a Controls Engineer to provide support for a prominent automotive client. Role Type: 12 Month Contract (Potential for extension) Work Schedule: 1st Shift, rotating every 3-4 months with overtime opportunities Salary: $50.00-$60.00/HR Available Benefits: Health, Dental, Vision, 401K, Paid Time Off, Holiday Compensation...

  • Lawn Maintenance Specialist and Winter Services

    2 weeks ago

    Lake Orion, Michigan, United States Lake Orion, MI 48362 Full time

    Position OverviewWe are seeking a dedicated individual for a role as a Lawn Maintenance Specialist and Winter Services Technician. This is an entry-level opportunity, and we are eager to provide training for enthusiastic candidates.Key ResponsibilitiesPerform regular lawn care tasks, ensuring high-quality service.Engage in snow removal activities during...

  • Lawn Maintenance Specialist and Winter Services

    2 weeks ago

    Lake Orion, Michigan, United States Lake Orion, MI 48362 Full time

    Position OverviewWe are seeking a dedicated individual for a position as a Lawn Maintenance Specialist and Winter Services Technician. This role is suitable for entry-level candidates, and we are open to providing training for enthusiastic individuals.Key ResponsibilitiesPerform regular lawn care tasks, ensuring high-quality service.Engage in snow removal...

  • Automation Training Specialist

    7 days ago

    Lake Orion, Michigan, United States Selectek Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled Automation Training Specialist to join our team at Selectek Staffing Solutions. As a PLC Training Expert, you will be responsible for delivering comprehensive training programs to our clients in the Lake Orion area.Key Responsibilities:Develop and deliver training programs for PLC systems and automation...

  • Clinical Nurse Specialist, Extended Care Services

    1 week ago

    Lake Orion, Michigan, United States McLaren Oakland Lake Orion Full time

    Company: McLaren Oakland / Lake OrionPosition Overview:The Clinical Nurse Specialist plays a pivotal role in delivering exceptional healthcare services within our extended care facilities. This position is dedicated to fostering patient independence and providing comprehensive nursing, therapeutic, and psychological support tailored to individual needs.Key...

  • Electrical Systems Specialist

    2 weeks ago

    Lake Orion, Michigan, United States Jobot Full time

    Join a Leading Machinery Manufacturer in the USAThis Jobot Job is hosted by: Eric KhassanovSalary:$35 - $45 per hourAbout Us:As a global, family-owned enterprise, we have been at the forefront of developing manufacturing systems and machine tools for over 90 years. Our clientele includes the world's foremost automotive manufacturers, their component...

  • Automation Systems Specialist

    2 weeks ago

    Lake Orion, Michigan, United States Jobot Full time

    Join a leading Machinery Manufacturer in the United States This opportunity is hosted by Jobot. About Us: As a global, family-owned enterprise, we have been at the forefront of developing manufacturing systems and machine tools for over 90 years. Our clientele includes premier automotive manufacturers, their component suppliers, and a diverse array of...

  • Package Delivery Specialist

    4 days ago

    Lake Orion, Michigan, United States Mbn Incorporated Full time

    Job OverviewAt Mbn Incorporated, we are seeking a skilled and reliable Package Delivery Specialist to join our team. As a Package Delivery Specialist, you will be responsible for safely operating a box truck or straight van to deliver packages to customers in a timely and efficient manner.Key ResponsibilitiesOperate a box truck or straight van to deliver...

  • Quality Assurance Specialist

    1 week ago

    Lake Orion, Michigan, United States Branex Group Full time

    Job OverviewWe are seeking a dedicated Quality Assurance Specialist to ensure our products meet the highest standards of quality and compliance. The ideal candidate will play a crucial role in maintaining our commitment to excellence.Key Responsibilities:Conduct thorough Receiving Inspections and Dock Audits as required.Perform in-process evaluations of...

  • Logistics Security Specialist

    2 weeks ago

    Lake Orion, Michigan, United States Securitas Security Services USA Full time

    Logistics Security Specialist Wage: $17.20/ hour At Securitas Security Services USA, we are dedicated to ensuring a secure environment for our clients. Are you ready to join our esteemed Security Team? Key Responsibilities: - Monitor and patrol designated areas to ensure safety and security. - Respond promptly to incidents and emergencies, providing...

  • Client Relations Specialist

    2 weeks ago

    Lake Orion, Michigan, United States Skalnek Ford Full time

    Position OverviewSkalnek Ford is on the lookout for a dedicated individual to become part of our team as a Client Relations Specialist. Our dealership prides itself on delivering outstanding service and fostering enduring connections with our clientele.Compensation and BenefitsCompetitive Hourly Wage + Performance-Based IncentivesComprehensive Health...

  • Automation Controls Specialist

    6 days ago

    Lake Orion, Michigan, United States Entegee Full time

    Job OverviewEntegee is seeking a highly skilled Automation Controls Specialist to join our team. As a key member of our automation team, you will be responsible for designing, implementing, and maintaining complex automation systems.Key ResponsibilitiesDesign and develop automation systems using Siemens TIA Portal and/or Step 7 softwareStart up and...

  • Educational Support Specialist

    2 weeks ago

    Lake Orion, Michigan, United States The Goddard School of Lake Orion, MI Full time

    Position OverviewThe Goddard School in Lake Orion is seeking a dedicated Educational Support Specialist who is eager to make a meaningful difference in the lives of young learners. If you are a compassionate and energetic individual looking for a vibrant and supportive work environment, The Goddard School is the ideal place for you. Our institution thrives...

  • Automotive Billing Specialist

    1 week ago

    Lake Orion, Michigan, United States Victory Motors Full time

    Job OverviewVictory Motors is seeking a dedicated individual to join our team as an Automotive Billing Specialist. This role is crucial in supporting our operations across multiple locations in the metro Detroit area. We value candidates with prior office experience, and while dealership experience is preferred, we are open to providing training for the...

  • Electrical Control Systems Specialist

    1 week ago

    Lake Orion, Michigan, United States Talascend - Where Opportunities Await. Full time

    Talascend - Where Opportunities AwaitPOSITION SUMMARY:The primary role of a Controls Engineer involves the development of control system designs based on documented operational sequences. This position entails creating intricate piping and wiring schematics while delivering technical assistance across a variety of control system initiatives.KEY...

  • Customer Support Engineering Specialist

    2 weeks ago

    Lake Orion, Michigan, United States American Battery Solutions Full time

    Position Overview:The Customer Support Engineering Specialist is essential in fostering robust client relationships, guaranteeing exceptional levels of client satisfaction, and enhancing the service offerings of American Battery Solutions.This role requires a proactive approach, self-motivation, and active collaboration with clients and internal...

  • Marine Service Specialist

    1 week ago

    Walloon Lake, Michigan, United States MKB Holdings Full time

    Position OverviewMarine Service SpecialistCompany OverviewMKB Holdings is a leading provider in the marine industry, offering a diverse range of services including sales, rentals, and comprehensive maintenance solutions for watercraft enthusiasts. Our commitment to excellence and customer satisfaction drives our operations across multiple locations.Role...

  • Supply Chain Specialist

    7 days ago

    Lake Orion, Michigan, United States American Battery Solutions Full time

    Job DescriptionJob Summary:The Procurement Manager will oversee purchasing activities for Indirect and MRO purchased components and materials as a key member of the Purchasing Team. This individual will manage inventory, supply, and reorder points. The position will act as functional lead, supporting a development process and work in close collaboration with...