Technical Service Consultant

2 weeks ago

Lake Orion, Michigan, United States American Battery Solutions Full time
Position Overview:

The Technical Service Consultant plays a pivotal role in fostering robust client relationships, ensuring high levels of customer satisfaction, and expanding the service offerings of American Battery Solutions (ABS). This position involves traveling to various client sites to provide essential support to ABS customers. The Technical Service Consultant acts as a knowledgeable resource for clients regarding the ABS product lines, demonstrating expertise in company technologies and applying a comprehensive understanding of various systems, often assisting customers across multiple locations.

Key Responsibilities:
  • Guarantee customer satisfaction through effective product performance and service operations.
  • Conduct troubleshooting, testing, repair, and maintenance of technical equipment at client locations.
  • Deliver service and customer support during field assignments.
  • Identify errors or technical issues and recommend appropriate solutions.
  • Guide customers on the proper usage of equipment.
  • Establish and nurture relationships with clients.
  • Prepare and validate quotes for service activities as required.
  • Generate and submit detailed service reports, ensuring professional documentation for clients.
  • Provide after-hours and emergency support as needed.
  • Gain proficiency with specialized tools and programs while collaborating across functions.
  • Design and present training sessions for key clients and stakeholders at their locations and during industry events.
  • Travel to customer and OEM sites as necessary to support product warranties and lifecycle management.
  • Lead the creation of troubleshooting guides and documentation.
  • Assist in analyzing warranty claims and product returns for repair and problem-solving initiatives.
  • Support training efforts for the service team.
  • Comply with federal and state regulations.
  • Follow all company policies, processes, and procedures.
  • Perform additional duties as assigned.
  • Maintain reliable and predictable attendance.
Qualifications:
  • Bachelor's degree in business, engineering, or a related discipline, or equivalent experience.
  • A minimum of three (3) years in customer service roles.
  • At least three (3) years of experience with complex electro-mechanical systems.
  • Willingness to travel extensively, up to 75% of the time, both domestically and internationally.
  • Demonstrated experience in project management, including lean and six-sigma methodologies.
  • Collaborative mindset with a strong commitment to customer service.
  • Exceptional analytical, communication, and presentation abilities.
  • Strong interpersonal skills for effective collaboration across all organizational levels.
  • Highly organized and detail-oriented.
  • Ability to thrive in a dynamic, start-up environment where initiative is valued.
  • Assertive and willing to share insights and opinions.
Core Competencies:
  • Customer Orientation: Proactively addresses customer needs and builds productive relationships.
  • Quality Focus: Ensures high-quality outcomes in all tasks and responsibilities.
  • Analytical Decision Making: Utilizes data and experience to make informed decisions and identify root causes of issues.
  • Continuous Improvement: Seeks ongoing enhancements in processes and results.
  • Proactive Approach: Demonstrates a strong drive for results and persistence in overcoming challenges.
  • Safety Awareness: Practices safe behaviors and recognizes potential workplace hazards.
  • Results Driven: Committed to achieving goals in a timely manner.
  • Team Collaboration: Works effectively with others to achieve common objectives.
  • Effective Communication: Shares information clearly and effectively.
Physical Demands and Work Environment:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Extended periods of sitting at a desk and utilizing a computer.
  • Moderate use of office equipment and computers.
  • Ability to perform physically demanding tasks with excellent hand/eye coordination.
  • Travel to various locations may be required.
  • Strong depth perception and quick reaction times are necessary.
  • Capability to safely operate small hand tools in high-voltage settings.
  • Frequent standing, bending, kneeling, pushing, pulling, reaching, and lifting are required.
  • Must be able to navigate tight or challenging spaces.
  • Work may occur in unpredictable weather conditions due to the nature of repair locations.
  • Ability to maintain focus, particularly when working on a computer.
  • May need to lift and carry items weighing up to 50 pounds and reach for objects at various heights.
  • Occasional movement in industrial environments and on uneven surfaces may be necessary.
  • Noise levels in the work environment can be moderately loud.
  • Must be capable of operating equipment for calibration and modification tasks.
  • Extended periods of equipment operation may be required.
Why Join American Battery Solutions?

American Battery Solutions (ABS) offers a comprehensive benefits package fully funded by the employer, competitive salaries, and retirement plans. ABS values a diverse and inclusive workforce.

Benefits Overview:
  • Generous paid time off, including four weeks of vacation, 15 holidays, and parental leave.
  • 100% employer-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options available.
  • 401K savings plan with immediate vesting and matching contributions.
  • Voluntary benefits options.
  • Tuition assistance programs.
  • Employee referral incentives.
  • Opportunities for employee development and career advancement.
About American Battery Solutions:

American Battery Solutions Inc. (ABS) specializes in manufacturing advanced battery systems for commercial, fleet, and industrial vehicles, both on- and off-road. Headquartered in the U.S. automotive hub, ABS operates facilities in Michigan and Ohio. Recently acquired by Komatsu, a global leader in heavy equipment, ABS continues to function independently while supporting Komatsu's sustainability goals.

As we expand, ABS has assembled a highly skilled team of engineers with extensive knowledge of high-voltage, automotive-grade battery systems, from concept to production. We are committed to cultivating a diverse team of future battery experts.

Location:

American Battery Solutions' headquarters and innovation center is situated in Southeast Michigan, an area known for its commitment to outdoor trails and recreational activities. This region offers a rich array of dining, educational, and sporting opportunities, making it an ideal place for both personal and professional growth.

American Battery Solutions is an equal opportunity employer.

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