Café Experience Leader
5 days ago
About the Role:
We are seeking a highly motivated and experienced leader to join our Capital One Café team as a Café Coach. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating legendary experiences for our customers.
Key Responsibilities:
- Lead a team of Café Ambassadors to deliver exceptional customer experiences
- Develop and implement strategies to drive customer engagement and loyalty
- Collaborate with local organizations and vendors to generate new business opportunities
- Mentor and guide Café Ambassadors in their professional development and team performance
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications:
- 3+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
- Bachelor's Degree
What We Offer:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Employment Opportunity:
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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