Client Support Specialist
2 weeks ago
Position Overview: Customer Service Representative / Project Coordinator
ARC Document Solutions, Inc. specializes in providing cutting-edge technology and services tailored for various industries, particularly in the architectural, engineering, and construction fields. Our extensive network of customer locations and service centers globally, including secure cloud-based document management, underscores our commitment to delivering exceptional solutions.
Core Responsibilities:
- Greet and assist clients warmly, both in-person and via phone.
- Efficiently manage work orders from multiple channels.
- Deliver precise information regarding products, processes, and timelines to clients.
- Spot opportunities for additional services to elevate client satisfaction.
- Clearly communicate critical information such as pricing, shipping timelines, and potential delays to clients.
- Accurately enter job details into the system for correct billing.
- Conduct quality checks on original documents and work closely with production management on order-related matters.
- Coordinate material routing for production and keep clients informed about order status.
- Collaborate with various departments to expedite shipments and resolve issues.
- Participate in ongoing training to enhance technical skills.
- Carry out assigned tasks or responsibilities as directed by management.
- High school diploma or equivalent; additional educational qualifications are advantageous.
- Proven experience in customer service or a related domain.
- Excellent communication and interpersonal abilities.
- Capability to multitask and prioritize effectively in a fast-paced environment.
- Proficient in various computer systems and software applications.
- Detail-oriented with strong problem-solving skills.
- Able to work independently as well as part of a team.
- Robust company support and resources for professional development.
- Strong company reputation with consistently high customer satisfaction ratings.
- Comprehensive employee benefits package, including health, dental, vision, and life insurance, along with a 401-K plan featuring company matching.
- A supportive management team focused on your success.
- A nurturing company culture that emphasizes employee well-being.
ARC does not accept agency resumes and is not liable for any fees associated with unsolicited resumes. If you require accommodation during the application process, please reach out to us with 'Accommodation Request' in the subject line.
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