Senior Manager, Practice Resources Development

4 weeks ago

Washington, Washington, D.C., United States The American Institute of Architects Full time
Job Summary

Reporting to the Senior Director, Professional Practice Programs, the Senior Manager, Practice Resources is primarily responsible for providing guidance and project management for the development of content, tools, and resources that accelerates and strengthens the business performance of architecture firms.

Key Responsibilities
  • Program Development and Execution: Execute and assist with the design/implementation of education, programming, collateral, products, and resources across the AIA that strengthens the business acumen of members resulting in the increased business performance of firms. Projects could include white papers, interactive tools, webinars, videos, articles, roundtables, as well as face-to-face sessions.
  • Program Evaluation: Monitor projects for effectiveness and recommend improvements based on research derived from environmental factors, metrics, usage reports, and user feedback.
  • Primary Contact: Serve as a resource for business-related content including: metrics, benchmarking, or industry experience.
  • General Customer Service: Coordinate timely responses to member requests for information.
Requirements
  • Demonstrated, proficient project management skills, critical thinking, decision making, and ability to coordinate complex projects with multiple stakeholders.
  • Skill in time management plus ability to work independently and self-assign tasks appropriate for progression of projects with minimal supervision.
  • Fluency with business management practices or educational equivalent.
  • Experience with resource development and research implementation.
  • Strong communication and writing skills with an interest in research-driven education and practice resources.
  • Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Teams, and Zoom (and other virtual meeting software) are essential.
  • Commitment to organization and documentation of materials required to complete work.
  • Adaptability and a team-oriented, collaborative spirit.
  • Strong customer service orientation and oral/written communication skills; effective proofreading skills.
  • Strong emotional intelligence and diplomacy skills in working with others.
  • Ability to effectively interact with a wide variety of clientele (volunteer leadership, members, and staff).
  • Familiarity with educational knowledge capture and delivery processes, including virtual media, social networking, and other applicable communication tools.
  • Passion for healthy workplaces and architecture business excellence.
  • Licensed to practice architecture in at least one jurisdiction.
  • Proficiency in Adobe Creative Suite software is a plus.
  • Experience managing member volunteers.
  • Experience with or demonstrated ability to quickly learn web-based research and information dissemination applications, content management systems, and association management systems including Fonteva, Higher Logic, or Open Water.
  • Understanding trends affecting the architecture design profession.
What We Offer
  • Medical, vision, and dental benefits.
  • 401(k) plan.
  • Flexibility.
  • Paid time off.
  • Flexible spending accounts.
  • Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
  • Tuition and membership reimbursements.

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