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Client Support Administrator – Service Planner

2 months ago

Morristown, Tennessee, United States Siemens Industry, Inc. Full time

At Siemens, we are dedicated to fostering sustainable advancements through innovative technology. Our mission is to empower clients by merging the physical and digital realms, enhancing the way we live, work, and move for today and future generations. We recognize that a thriving business is built on the well-being of its employees, which is why we prioritize our people. Our diverse global team is eager to support you and encourage your growth in various ways. Who knows where our collective journey may lead?

Our Smart Buildings initiative aims to create efficient, secure, adaptable, and responsible environments. Our focus extends beyond mere building improvements; we strive to develop ideal spaces that enhance the quality of life for individuals.

Role Overview:

As a Client Support Administrator (Maintenance Planner), you will play a crucial role within our service team, forming a vital foundation for our customers' maintenance planning needs.

Key Responsibilities:

  • Analyze booking packages and organize service schedules for new and renewed contracts, encompassing preventive, proactive, and predictive maintenance services.
  • Create maintenance strategies utilizing standard planning tools and established procedures.
  • Adjust maintenance plans as directed by Account Managers to fulfill customer commitments and timelines.
  • Exhibit exceptional organizational, communication, and interpersonal abilities.
  • Receive guidance from Client Service Managers.

Qualifications:

Basic Requirements:

  • High school diploma or state-recognized GED.
  • Minimum of 2 years of experience in interpreting service contracts and agreements.
  • Willingness to travel up to 10% as needed.
  • Proficiency in Microsoft Office, Excel, and business software systems.
  • Hybrid work model: three days in the office and two days remote, with initial months requiring full-time office presence.
  • Legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

  • Associate degree or higher.
  • Over 5 years of experience in interpreting service contracts and agreements within the Building Automation or Fire/Security sectors.

Benefits:

  • Siemens provides a comprehensive range of health and wellness benefits for our employees.
  • The salary range for this position is $47,110 - $80,760 per year, with actual compensation determined by budget and candidate qualifications.

About Siemens:

We are a global technology leader focused on various sectors, including industry, infrastructure, transportation, and healthcare. Our innovations contribute to resource-efficient factories, resilient supply chains, smarter buildings, and sustainable transportation, all while delivering real value to our customers.

Commitment to Diversity, Equity, and Inclusion:

We celebrate your unique identity and perspective, and we are committed to providing equitable opportunities while fostering a workplace that reflects societal diversity. Join us in creating a better tomorrow.

Our dedication to environmental protection, resource conservation, and the well-being of our employees is central to our corporate strategy and social responsibility.

#LI-BS1 #LI-Hybrid

Equal Employment Opportunity Statement: Siemens is an Equal Opportunity and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or any other protected category.

Reasonable Accommodations: If you require reasonable accommodations during the application or interview process, please fill out the accommodations form.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Pay Transparency Non-Discrimination Provision: Siemens adheres to Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

California Privacy Notice: California residents have the right to receive additional notices about their personal information.