Export Spare Parts Sales Specialist

4 weeks ago


Los Angeles, California, United States Dover Corporation Full time
About the Role

We are seeking a highly skilled Export Spare Parts Sales Specialist to join our team at Dover Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the polymer industry.

Key Responsibilities
  • Provide high-quality spare parts support to customers for their Gala Underwater Pelletizing Systems.
  • Work with international customers to quote and process orders in a timely and efficient manner.
  • Stay up-to-date with export shipping regulations and ensure compliance with Incoterms.
  • Collaborate with customers' forwarders to determine the best shipping methods.
  • Process orders and service requests in a proactive and efficient manner.
  • Interact with the service department to resolve customer issues and provide warranty support.
  • Read engineering drawings to identify parts and create recommended spare parts quotes.
  • Work closely with engineering, technical service, operations, and major equipment sales to develop customer-focused solutions.
  • Issue return authorizations and process returns to determine credit or repairs.
  • Run Visual Compliance Screens and assist with Know Your Customer documentation.
  • Determine selling prices for commercial parts.
Requirements
  • High School diploma or equivalent education.
  • Minimum 1 year experience in a customer service environment.
  • Proficient in Word, Excel, and Outlook.
  • Minimum 3 years of experience in a customer service role.
  • Experience with international shipping regulations.
  • Excellent verbal and written communication skills.
  • Highly organized and efficient in approaching tasks.
  • Independent self-starter with ability to problem solve and anticipate issues.
  • Strong team player, work ethic, and commitment to excellence.
  • Customer-focused and able to work in stressful situations.
About Us

Gala Industries, Inc. is an international manufacturer of pelletizing systems, centrifugal pellet dryers, and accessory equipment. As a division of Maag - A Dover Company, we are a leading manufacturer of gear pumps, pelletizing systems, and filtration systems for demanding applications in the plastics, chemical, petrochemical, and food industries.

Our core values include Winning Through Customers, High Ethical Standards, Openness, and Trust, Expectation for Results, and Respect and Value People. We offer a range of benefits, including 401K, paid annual holidays, medical coverage, life insurance, and long-term disability insurance.

We are an Equal Employment Opportunity (EEO) employer and are committed to protecting the safety, health, and well-being of all employees and individuals in our workplace. We are a drug-free and tobacco-free workplace.


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