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IT Support Manager

2 months ago


Reston, Virginia, United States Insight Global Full time

Job Title: IT Support Manager

Location: Remote

Duration: 6-month contract to hire

Pay: Up to $48/hour

About the Role:

We are seeking an experienced IT Support Manager to join our team at Insight Global. As a key member of our technical operations team, you will be responsible for overseeing daily IT support operations, managing service desk activities, and resolving complex technical issues.

Key Responsibilities:

  • Lead and develop a team of IT support professionals to meet the unique demands of the entertainment and media industry.
  • Oversee daily IT support operations, including service desk activities and technical issue resolution.
  • Develop and oversee budgets related to IT support operations, ensuring cost-effective solutions without compromising service quality.
  • Analyze and monitor KPIs and service metrics to identify areas for improvement and performance tracking.

Requirements:

  • 7-10 years of experience in IT support, with a minimum of 3-5 years of experience in a leadership role.
  • Proficiency in Windows and Linux operation systems.
  • Understanding of TCP/IP and networking.
  • Working knowledge of W3C web standards and guidelines.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.

Nice to Have:

  • Advanced certifications (e.g., ITIL, CompTIA A+).
  • Experience in the media or entertainment industry.
  • In-depth understanding of ITIL framework and service management practices.