Desktop Support Specialist
3 days ago
Job Title: Desktop Support/Technology Administrator
Location: Mobile, Alabama (5 times a week)
Job-Type: Long term Contract (12 month+)
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).
Description of Position:
The Desktop Support/Technology Administrator will provide advanced site support for end user-related issues and requests. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software related technologies. The position will be a contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so.
Key Responsibilities:
- Participate in high performance team and contribute to team's goals and objectives.
- Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow up.
- Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.
- Identify deficiencies in the solutions they are responsible for and work with the appropriate teams to improve.
- Anticipate future technical impacts and proactively implement solutions.
- Provide superior customer service through interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.
- Maintain customer relationships across all lines of business for daily operational issues and requests.
Requirements:
- 5 years experience or equivalent associate in science degree.
- On-Site support experience including related infrastructure technologies and complete site accountability.
- Self-motivated individual with desire to enhance their knowledge and continually develop their skillset.
- Strong customer service skills.
- Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments).
- Able to multitask and operate in a fast-paced support break/fix environment.
- Ability to quickly diagnose and resolve customer computer related issues.
- Ability to work on tasks independently and assess and execute with minimal direction.
- Ability to lift computer equipment.
- Ability to work with and manage vendors and managed service providers.
- Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site.
- Understanding and application of service management methodologies.
- Understanding of current technologies and best practices in the information technology industry.
- Positive team attitude with ability and desire to help the team continually improve.
- Industry certifications are a plus.
- Some travel required.
- Event support is a plus.
Technical Skills:
- Hardware - PC, Laptop, Apple, VoIP Desk Phones, Telecom wiring, Printers, Peripheral equipment, Wireless Access Points.
- Operating Systems - Windows and Mac OS variants.
- Specific Technology Products - Ethernet and voice/data cabling, networking and TCP/IP concepts, Apple mobile devices (iPhone/iPad), thin client hardware, Active Directory administration/troubleshooting, Intune and group policy troubleshooting, hardware imaging.
- Applications - Office 365, Visio, Project, Edge, Citrix XenApp, Citrix XenDesktop, and Adobe products.
- Specific skills – not required, but a plus:
- Intune.
- PowerShell Scripting (administrative tasks).
- Meraki Wireless Access Points.
- Cloud-based VOIP administration.
- Citrix XenDesktop.
- MacOS.
- Audio and Video Conference Hardware.
-
Desktop Support Specialist
4 days ago
Reston, Virginia, United States Smart IT Frame LLC Full timeJob Title: Desktop Support SpecialistLocation: Irvine, CAJob Type: Long Term ContractAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at Smart IT Frame LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our enterprise-level desktop infrastructure.Key...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States VIA Technical Full timeJob Title: Desktop Support SpecialistJob Summary:VIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our IT...
-
Desktop Support Specialist
2 weeks ago
Reston, Virginia, United States Coforge Full timeJob Title: Desktop Support SpecialistJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at Coforge. The ideal candidate will have experience in deskside support, IT support, and a strong understanding of SCCM, Active Directory 360, Bitlocker, Autopilot, and Field Support.Key Responsibilities:Provide technical support for...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Tata Consultancy Services Full timeJob Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key...
-
Desktop Support Specialist
4 days ago
Reston, Virginia, United States SISL Global Full timeJob Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at SISL Global. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Responsibilities:Provide timely and effective support for hardware and software issues related to desktops, laptops,...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Tentek, Inc. Full timeJob SummaryTenTek, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our desktop infrastructure.Key ResponsibilitiesResolve technical issues with operating systems, hardware,...
-
Desktop Support Specialist
4 weeks ago
Reston, Virginia, United States Btechnical Group Full timeJob Title: Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our team at Btechnical Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal staff.Key Responsibilities:Provide technical support for technology-related issuesManage escalation of...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States GTN Technical Staffing and Consulting Full timeJob Title: Desktop SupportJob Summary:We are seeking a skilled Desktop Support professional to join our team at GTN Technical Staffing and Consulting. As a Desktop Support specialist, you will be responsible for providing technical support and assistance to our clients, ensuring their computer systems and networks are running smoothly and efficiently.Key...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Ledgent Technology Full timeJob Title: Desktop SupportJoin Ledgent Technology as a Desktop Support Specialist and take on the challenge of providing top-notch technical support to our clients.Key Responsibilities:Provide 100% onsite technical support to clientsHandle helpdesk ticket system and vendor support requestsUtilize technical skills to resolve computer and networking...
-
Desktop Support Specialist
3 days ago
Reston, Virginia, United States Btechnical Group Full timeJob Title: Desktop Support SpecialistWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Btechnical Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal staff, ensuring that our technology infrastructure runs smoothly and efficiently.Key...
-
Desktop Support Specialist
2 weeks ago
Reston, Virginia, United States Entech Full timeWe're driving innovation in the digital landscape, and our clients need expert guidance to thrive. At Entech, we empower businesses to navigate the ever-changing tech environment through tailored solutions and services. Our team is growing, and we're seeking a skilled Desktop Support Specialist to help our clients achieve digital success.Key...
-
Desktop Support Specialist
4 days ago
Reston, Virginia, United States Insight Global Full timeLocation: Bethesda, MD (hybrid work arrangement)Contract Type: 6-month contract to hireSalary Range: $50,000 - $70,000Job SummaryWe are seeking a skilled User Support Analyst with experience in Windows and/or Mac support to join our high-performance team. As a Desktop Support Specialist, you will be responsible for providing exceptional customer service and...
-
Desktop Support Specialist
3 days ago
Reston, Virginia, United States Smart IT Frame LLC Full timeJob Title: Desktop Support SpecialistLocation: Irvine, CA (onsite)Contract Type: Long TermKey Skills:• Expertise in desktop support at an enterprise level• Strong data center knowledge and troubleshooting skills• Familiarity with health care and life sciences domains• Excellent communication and interpersonal skillsJob Responsibilities:• Data...
-
Desktop Support Specialist
3 days ago
Reston, Virginia, United States Buchanan Technologies Full timeJob Title: Desktop Support TechnicianLocation: Artesia, New MexicoWork Hours: Monday - Friday, 7:30 AM - 4:30 PMPay Rate: $20-$25 hourlyJob Summary: Buchanan Technologies is seeking a dedicated IT Support Specialist to provide Level 1 technical support at our Artesia office. The successful candidate will handle incoming calls and assist employees with basic...
-
Desktop Support Engineer
3 days ago
Reston, Virginia, United States Agile Resources, Inc. Full timeJob Title: Desktop Support SpecialistSalary Range: $24 - $30 per hourBenefits Package: Medical, Dental, Vision, 401k, and moreLocation: Austin, TXOur client, a leader in their industry, is seeking a part-time Desktop Support Specialist to join their team in North Austin, Texas.Key Responsibilities:Provide technical support for desktop hardware and...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Connective Talent Full timeJob SummaryAt Connective Talent, we're seeking a skilled Desktop Support Specialist to join our central information technology organization. As a key member of our team, you'll play a vital role in administering our network infrastructure, hardware, software, and enterprise services to ensure seamless operations across our offices.Key ResponsibilitiesProvide...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Demo - Maximus Full timeJob SummaryDemo - Maximus is a leading operator of government health and human services programs, partnering with state, federal, and local governments to provide critical, high-quality services to diverse communities. As a Desktop Support Specialist, you will provide technical assistance to assigned sites and remote users, resolving moderate to complex...
-
Desktop Support Specialist
3 weeks ago
Reston, Virginia, United States Provisions Group Full timeJob Title: Desktop EngineerJob Summary:The Desktop Engineer at Provisions Group plays a crucial role in ensuring the smooth operation of our enterprise-wide desktop services. This position is responsible for supporting the establishment, diagnosis, repair, maintenance, and upgrades of hardware and computer equipment. The successful candidate will provide...
-
Windows Desktop Technical Support Specialist
3 weeks ago
Reston, Virginia, United States OSI Engineering Full timeJob Title: Windows Desktop Technical SupportAt OSI Engineering, we are seeking a skilled Windows Desktop Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Responsibilities:Provide technical support for Windows desktops, laptops, and mobile...
-
Desktop Support Specialist
4 days ago
Reston, Virginia, United States Talent Groups Full timeJob Title: Desktop Support AdministratorLocation: Irvine, CA (100% Onsite)About the Company: A dynamic fitness company headquartered in Irvine, CA, is seeking a talented IT Desktop Administrator to maintain and enhance technology infrastructure while mentoring teammates and contributing to a collaborative work environment.Key Responsibilities:Manage and...