Community Experience Ambassador

7 days ago


Boston, Massachusetts, United States Capital One Careers Full time

Job Overview:

We are seeking an energetic and community-driven individual to join our team as a Community Experience Ambassador. This role is perfect for someone who thrives on building connections, creating memorable experiences, and driving brand awareness.

About the Role:

In this position, you will be at the heart of the Capital One community, introducing café goers and customers to our best-in-class services, creating meaningful conversations, and guiding customers through goal setting by meeting them where they are and advocating for better financial literacy.

Responsibilities:

  • Becoming a welcoming ambassador for the Café experience and fostering an inclusive environment where all customers and team members feel valued
  • Engaging with customers and the community in various aspects of the Café, whether it's providing tech support, showcasing our services and products, or discussing financial journeys
  • Partnering with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
  • Volunteering within the community and promoting financial literacy
  • Staying curious, adaptable, and having a desire to learn and grow through self-development and continuous learning of new digital and technical skills

Requirements:

  • A high school diploma, GED, or equivalent certification
  • At least one year of retail, sales, or customer service experience

Preferred Qualifications:

  • An associate's degree
  • Two or more years of retail or customer-facing experience
  • Proficiency in G-Suite
  • Strong written and oral communication skills

Estimated Salary: $45,000 - $65,000 per year, depending on experience

Benefits:

Capital One offers a comprehensive and competitive benefits package that includes health, financial, and other benefits designed to support your total well-being. Learn more about our benefits on our website.

About Us:

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. We promote a drug-free workplace and consider qualified applicants with a criminal history in a manner consistent with applicable laws.



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