Financial Operations Manager

1 week ago


Syracuse, New York, United States Le Moyne College Full time
About Le Moyne College

Le Moyne College is a private, Catholic institution located in Syracuse, New York. The college was established in 1946 by the Jesuits to provide students with a values-based, comprehensive academic program. Today, Le Moyne is a nationally acclaimed college of liberal arts and sciences that attracts students from across the United States and abroad.

Our Mission

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition. The college's comprehensive programs are rooted in the liberal arts and sciences, and its emphasis is on education of the whole person. Le Moyne seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Job Summary

The Manager of Student Accounts & Bursar is responsible for the day-to-day management of Student Account operations. This position ensures Le Moyne students and families receive exceptional customer service in regards to student billing and collections. The Manager will lead, mentor, and develop a staff of approximately three and work closely with various departments within the Le Moyne community, vendors, and visitors.

Key Responsibilities
  • Responsible for all aspects of student account records, including policies, procedures, technologies, and software related to billing, collection, deposits, cash receipting, sponsorship accounts, and loan disbursements.
  • Supervises the Student Accounts team to deliver exemplary service to students and internal and external customers.
  • Owns the policies and procedures related to student billing and regularly assesses and refines procedures and departmental operations.
  • Provides expertise in the development and implementation of account receivables improvements, workflow, and productivity analysis, financial analysis, and strategic planning for the Office of Student Accounts.
  • Organizes workflow and ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.
  • Reviews policies, procedures, and website updates made by the Coordinators of Student Accounts and holds formal trainings/attends student orientations to share knowledge of Student Account processes and procedures.
  • Coordinates with College departments to ensure tuition and fees, student housing, meal plans, insurance, and other charges are posted accurately and timely.
  • Develops and maintains collaborative and productive relationships with personnel within various internal and external entities that impact the Office of Student Accounts and provides expertise to ensure College processes are developed strategically.
  • Supports Financial Aid, Student Life, and Registrar offices with billing tables and daily ledger/student account updates.
  • Resolves issues and discrepancies in student accounts.
  • Processes third-party employer billings.
  • Negotiates contracts with vendors, including collection agencies, loan servicing agency, and third-party sponsor/corporate billing entities for services, products, and arrangement of tuition payments.
  • Completes or reviews general ledger reconciliations associated with Student Accounts.
  • Counsels parents and students on account issues such as payment arrangements, disputed charges, refund requests, and past due balances.
  • Oversees the administration of the Loan Program disbursements and collections, including the placement of accounts with the college servicer, ESCI, or other third-party agency when in default.
  • Supports the Student Account Coordinators with the hiring, supervising, and mentoring of Student Account interns.
  • Assists in the recording of non-student cash receipts and appropriate bank deposit.
  • Collaborates with Financial Aid department to ensure compliance with institutional and governmental student aid regulations.
  • Responsible for 1098T tax reporting and submission to the IRS.
  • Works with IT personnel to resolve any system issues during processing and periodic systems enhancements provided by the ERP vendor.
  • Supports the utilization of Ellucian's Colleague student system and Workday ERP.
  • Supports automation efforts to increase departmental efficiencies.
  • Supports the fiscal year-end close process, including financial statement and government funds audits.
  • Supports analytical reviews of outstanding balances of student's accounts.
  • Tracks and monitors trends for student holds.
  • Sends accounts to collections upon supervisor review.
Job Expectations
  • Demonstrates all of Le Moyne's mission-based competencies (collaboration, communication, diversity, integrity, leadership, and service) in every interaction with all community members and external parties.
  • Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization, and data management while promoting a security culture.
  • Supports cura personalis by treating all individuals with dignity, professionalism, and kindness.
  • Promotes cura apostolica by aligning professional goals, objectives, and performance with college's strategic goals.
  • Demonstrates excellent work attendance, reliability, and work ethic.
  • Attends and actively participates in required meetings and training sessions.
  • Complies with all of Le Moyne's established policies, procedures, and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
  • Completes all required federal, state, institution, and department trainings.
  • Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practice, evolving operational requirements, and industry trends.


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