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Operations Manager

2 months ago

Syracuse, New York, United States Integrated Power Services, LLC Full time
Operations Manager Job Description

Integrated Power Services, LLC is seeking an experienced Operations Manager to lead our team in driving continuous improvement and customer satisfaction. As a key member of our management team, you will be responsible for managing the deployment of our operational framework, leading and/or supporting our Continuous Improvement Process Solution (CIPS), and ensuring the effective management of supervisors, leads, technicians, equipment, and materials to achieve daily and long-term production goals.

Key Responsibilities:
  • Provide leadership, guidance, and performance management to build a world-class team in safety, engineering, quality, customer service, teamwork, and entrepreneurial spirit.
  • Achieve financial targets in the service center Annual Operating Plan (AOP) through management of repair job margin.
  • Ensure proper procedures and standards are in place and conform to customer requirements, such as inspections, data collection, and delivery of materials, are being met and IPS Standard of Work (SOW) requirements.
  • Develop and monitor monthly priority lists to meet customer delivery requirements and monthly financial goals.
  • Assist with developing work plans, operations scheduling, expediting material, and time estimates to the work operation.
  • Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities.
  • Enforce accountability at all levels with consistent record-keeping and training.
  • Maintain overall training plans and required certifications for hourly employees.
  • Plan, direct, and coordinate hourly labor requirements on the shop floor to support incoming tear-downs, inspections, and production repair jobs.
  • Responsible for staffing hourly workforce and management of personnel in areas such as time logging, job performance to work plans, and overtime tracking/authorization.
  • Lead the effort to improve key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs).
  • Be a strategic problem solver with a strong passion to drive growth across our company.
Qualifications and Competencies:
  • Technical background with electrical and/or mechanical products (REQUIRED)
  • Bachelor's degree in Engineering or Operations with Industrial supervisory experience in a related field.
  • 10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment.
  • Comprehensive knowledge of motor and pump repair services including machining, electrical testing, and assembling processes.
  • Experience using an operations system production and materials control systems.
  • Strong understanding of continuous improvement, lean manufacturing concepts, and production schedules. Driving change in operations for efficiency.
  • Proficient in the use of computers and office equipment, MS Office, and IPS business systems.
  • Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, compile, and present business reports/correspondence, and present information clearly.
  • Interpersonal and supervisory skills, such as emotional competency, coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees.
  • Excellent analytical and reasoning ability for solving problems and good judgment for decision-making.
  • Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
  • 7 or more years of customer service experience in an industrial environment or equivalent education preferred.
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
  • Critical attention to detail.
  • Excellent communication skills, both oral and written.
  • Ability to understand, perform, and retain various job-related training.
Benefits:
  • Paid Time Off (PTO)
  • 401k Employer Match
  • On-the-job training
  • Tuition Reimbursement Program
  • Medical, Dental, and Vision plans
  • Safety shoe & glasses reimbursement
  • And more

Integrated Power Services, LLC is an equal employment opportunity employer and is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.